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Ambassador – Customer Service

No. 459
October 1, 2021
Location
Dorval
Salary
$20 per hour
Job category
Customer service
Type of job
Permanent
What stands out the most for you during your travels are the stories told by all travellers you meet in transport and waiting areas of cities around the world. Everyone has a unique story to share. Good news! You don’t have to fly to experience all these great things! You just have to become an ambassador for customer service at our big airport. You will ensure the excellence of their short or long stay with us. With approximately 20.3 million passengers in 2019, the Montreal Airport is a real hub for our province. If you care about the satisfaction of thousands of travelers and the influence of our hospitable province, we have a team of enthusiasts waiting to meet you! #YULwanttoapply

Tasks

  • Meet the needs of travellers in person or by phone.
  • Identifying and recognizing traveller behaviours that may require your assistance.
  • Offering customized solutions to specific customer needs.
  • Going above and beyond needs, exceeding expectations.
  • Making the most of the resources and tools available.
  • Promoting services offered in the environment.
  • Suggesting concrete alternatives and solutions to visitors’ inquiries.
  • Always being a solutions agent at all times.
  • Giving users a "WOW" experience.
  • Carrying out any other similar tasks.

Advantages

  • Get a chance to win $500 in June, July and August for being at work and on time!
  • Opportunity to receive recognition valued at $75 for the team… weekly!
  • An allowance is offered for the purchase of a uniform after 3 months of service within the company.
  • Red blazer provided.
  • Schedule according to your availability and operational needs.
  • Parking provided for work purposes.
  • Accessible by public transport from Montreal with the 747 shuttle available 24/7.
  • Group insurance after 3 months for the positions of 4-day weeks and more.

Job requirements

  • Excellent interpersonal communication skills.
  • Perfectly bilingual (French and English), fluency in a third language, a strong asset.
  • Being available to work shifts between 4 a.m. and 9:00 p.m.
  • Ability to work standing for a long period of time.
  • Minimum two years of customer service experience.

Desired profile

  • You are calm and centered even when your environment is more rhythmic than an anthill.
  • You greet each passenger as one of your guests.
  • For all situations, your saying is that there is a solution!
  • You can close your eyes and see Montreal on a map.
  • You think good customer service includes great teamwork.

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