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Call Center Operator

No. 768
February 10, 2022
Location
Montréal
Salary
$15 to $17 per hour according to experience
Job category
Customer service
Type of job
Permanent
URGENT! Are you available quickly and have customer service experience? This position is for you! Working in the field of funeral services, the company is looking for a resourceful and meticulous person to fill an operator position in the call centre for their Montreal office.

Tasks

  • Respond to customer inquiries by telephone.
  • Drive complete customer satisfaction by providing exceptional and personalized service.
  • Maintain a call log.
  • Track contracts with external service providers.
  • Identify needs and transfer to person of contact.
  • Carry out any other tasks related to the position.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Accessible by public transit (Laurier metro, Parc metro).
  • Possibility of advancement.
  • Great range of fringe benefits.
  • Schedule on rotation (days, evenings and weekends).
  • Open concept office.

Job requirements

  • Good knowledge of MS Office.
  • At least 1 year of experience in a similar position.
  • Bilingualism, essential.
  • Being comfortable using a telephone system.

Desired profile

  • Be cheerful, dynamic, proactive and meticulous.
  • Be customer service oriented.
  • Have a good sense of organization.

Advisor for this position

Maxime Tremblay Beaulieu
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