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Customer Service Agent

No. 403
July 27, 2021
Location
Longueuil
Salary
$45,000 to $55,000 per year
Job category
Customer service
Type of job
Permanent
You are a parent, aunt, uncle or educator of/in training. So, you know the reality of thousands of international customers who seek to create shared happiness. You probably want to accompany contacts and customers in a mission to share quality sensory educational moments. Join our client’s excellence in teamwork. Our client believes in the development of children's full potential, without exception. That is why they have been proud to offer them pedagogical, educational and sensory resources and materials for nearly 20 years. With this experience supporting them, they now offer a wide variety of products for all ages and needs. They need a customer service angent to promote their mission!

Tasks

  • Managing and monitoring customer accounts (communication and data entry, assistance and support during orders).
  • Supporting new and existing customers with web platform operation.
  • Contributing to internal sales development and new account development.
  • Supporting internal and external services by communicating with customers and contacts.
  • Actively participating in improving work methods.
  • Proposing possible solutions in situations such as returns, complaints or other.
  • Taking part in any other related tasks for the smooth running of the department.

Advantages

  • Flexible hours and summer schedule with Friday afternoons off all summer long (July to August).
  • Three weeks of vacation and additional time off during the holidays.
  • Employee discount on educational games to spoil your family.
  • Newly renovated business with vending machines and coffee provided in case you forget your lunch.
  • Clean, ventilated and bright warehouse.
  • Positive work environment encouraged by the Social Club (with corporate participation).
  • Free parking available.

Job requirements

  • 3 to 5 years of experience in a similar position.
  • Being familial with the B2B market (business-to-business).
  • Proficiency with Microsoft Office suite.
  • Good level of bilingualism – (spoken and written).
  • Knowledge of the education sector is a true asset.

Desired profile

  • Your colleagues know they can count on you for any collaborative work.
  • You enjoy being attentive to others’ needs and offering excellent customer service.
  • You know how to build quality professional relationships, with both your customers and peers.
  • Your organization method is outstanding and enables you to perform various tasks simultaneously.
  • You can easily make decisions in your tasks, even during busier times.

Advisor for this position

Sarah De Champlain
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