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Customer Service Agent

No. 474
January 24, 2023
Starting at $40,000 per year or according to experience
Job category
Customer service
Type of job
Daytime, 8:30am to 5pm, 30 to 37.5 hours per week (3 or 5 days/week)
Are you passionate about customer service? Are you looking for a company with great values and that cares about its employees? Come join us! This position is for you! Our client who specializes in the import of sewing, knitting and embroidery products is looking for an organized and thorough person for its customer service agent position located in Old Montreal. This person will be responsible for the internal support of the representatives on the road.


  • Answer requests received by phone and email.
  • Make quotations for new orders and follow up.
  • Take charge of customer orders once the order is placed.
  • Track customer orders and inventory and invoice orders daily.
  • Support the sales team in achieving the department's sales objectives.
  • Ability to update social networks.
  • Perform all other related tasks associated with the position.
  • If you are ready to take on new challenges, we want to meet you!


  • Possibility of working part-time (3 days a week).
  • Accessible by public transportation (Metro Champs de Mars).
  • Group insurance after the 3 month probation.
  • Open concept office with plenty of space.
  • Employer that cares about the well-being of its employees.
  • Flexible schedule.

Job requirements

  • Bachelor's degree in administration or DEP in sales or any other relevant study.
  • Minimum 1 year experience in a similar position.
  • Bilingual (French and English).
  • Mastery of MS Office.
  • Good knowledge of Acomba software (An asset).
  • Knowledge in the field of knitting, sewing or embroidery (An asset).

Desired profile

  • Have initiative and good organizational skills.
  • Ability to analyze and solve problems.
  • Ability to be autonomous.
  • Ability to manage time, priorities and stress.
  • Positive attitude and leadership skills.
  • Excellent communication and interpersonal skills.
  • Excellent customer service.

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