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Customer Service Manager - Team Leader

No. 729
January 8, 2025
Location
Châteauguay
Salary
Starting at $24 per hour, depending on experience
Job category
Administrative Support
Type of job
Permanent
Schedule
Day shift, Monday to Friday, 9 AM to 5 PM (subject to change depending on doctors' schedules), 40 hours per week.
Are you interested in working for a company that contributes to improving people’s quality of life by allowing them to better understand conversations, listen to music, or simply perceive their surroundings? Have you ever led teams in the healthcare sector, specifically in customer service? Our client, a dynamic company in the healthcare sector, is looking for a responsible person with excellent leadership skills and strong team management abilities to join their administrative team in Châteauguay.

Tasks

  • Plan the work schedules of physicians and administrative staff.
  • Supervise the offices in coordination with the assistants.
  • Manage office supply orders.
  • Support the team by covering reception shifts and answering phone calls.
  • Control access to Medesync.
  • Handle employee requests.
  • Oversee daily activities to ensure the quality of actions performed at the clinic.
  • Develop and implement tools to organize administrative work efficiently, facilitating coordination between physicians and smooth operations.
  • Provide ongoing support to the team and maintain good relationships to resolve issues.
  • Answer calls, direct patients to the appropriate resources, manage appointments, transmit necessary clinical documents, and record information in patient files.
  • Perform all other related tasks.
  • If you are ready to take on new challenges, we want to meet you!

Advantages

  • Quick start date.
  • Parking available.
  • Collective insurance.
  • Competitive salary.
  • Nice uniform provided.

Job requirements

  • Degree in administration, office management, or other relevant training.
  • Experience in medical clinics.
  • At least 3 years of professional experience.
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).
  • Excellent command of both French and English to effectively communicate with French and English-speaking Canadian clientele on a daily basis.
  • Experience with the Medesync system is a plus.

Desired profile

  • Concern for the quality of the work performed.
  • Ability to adapt quickly to change.
  • Autonomous, proactive, and detail-oriented.
  • Able to work under tight deadlines.
  • Excellent prioritization and organizational skills.
  • Team player.

Advisor for this position

Carlos Andres Falla Chiquiza
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