Customer Service Representative

Tasks

• Respond to various customer inquiries and questions by phone, email and in person.
• Receive and record orders in the ERP system.
• Follow up on the order processing with customers and with the various internal departments.
• Communicate with customers when there is a delay in delivery or other problems related to the order.
• Prepare quotations with the sales representatives.
• Handle merchandise returns (RMA).
• Take nonconformity complaints (ISO) and ensure the follow-up.
• Update customer files (personal details, contacts, etc.).
• Perform any other related tasks.
• If you are ready to take on new challenges, we would like to meet you!

Advantages

• Benefits: medical and paramedical expenses, dental insurance, life insurance and more.
• Access to a DPSP and a group RRSP.
• Possibility of working in hybrid mode after training (2 days per week).
• In a process of complete modernization - Newly renovated!
• Break room with televisions and a dining room for employees (in the process of being completed).
• On-site training with the advantage of an open space where everyone works together - greatly enhances learning.
• The company is accessible by public transport from the Honoré-Beaugrand metro station.
• Parking available.

Job requirements

• DEC in a field related to ventilation, architecture or relevant experience in construction or distribution-an asset.
• At least 3 years experience in customer service/order taking and data entry.
• Proficiency in MS Office.
• Knowledge of JD Edwards software - an asset.
• Good level of bilingualism with intermediate English (bilingual clients).

Desired profile

• Positive attitude and self-starter.
• Customer service oriented.
• Excellent team player.
• Versatile, efficient and professional.
• Show initiative, good organizational skills and know your priorities.
• Have a good knowledge of computer systems (Outlook, Excel, Word, etc.).