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Customer Service Representative

No. 766
May 17, 2022
Location
Laval
Salary
$45,000 to $48,000 per year (according to experience)
Job category
Customer service
Type of job
Permanent
You know heavy machinery parts and customer service quite well? You also want your management skills to be valued in a well-established company in Canada, with over 80 years of experience in the field and over 500 Canadian employees. Apply now! Our client is essential for world-class constructers. Our client’s mission is to rent, sell and maintain mobile equipment. They are looking for a customer service representative for their Laval branch!

Tasks

  • Answer incoming calls.
  • Work with supervisor to assign technicians as directed.
  • Develop strategies so the customer service department is efficient.
  • Ensure accounts receivable are in good standing before processing a service order for assignment.
  • Develop and maintain customer experience, and update after-sales service documentation.
  • Prepare service orders so the supervisor can examine and approve them within prescribed deadlines.
  • Capture technician hours and feedback on work orders.
  • Perform data entry.
  • Follow up on work in progress and write daily reports.
  • Organize and file all service department information.
  • Make sure the team is up to date with occupational health and safety documentation for the service department.
  • Carry out any other similar tasks.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Full range of fringe benefits (after 3 months).
  • Retirement fund half financed by the employer.
  • Coffee provided.
  • Available parking.
  • Casual dress code.
  • Gain new skills and knowledge with paid training.

Job requirements

  • Minimum 2 years of experience in the field is considered an asset.
  • Time management skills.
  • Experience in the heavy equipment industry will be considered an asset.
  • Being customer service oriented, focused on management and have knowledge of finance.
  • Good knowledge of MS Office suite.
  • Good level of bilingualism (French and English – spoken and written).

Desired profile

  • Be someone who carries out their tasks in a professional and timely manner.
  • Be able to work under pressure and have good judgement.
  • Have initiative, attention to detail and autonomy.

Advisor for this position

Maxime Tremblay Beaulieu
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