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Customer Service Representative - Returns and Warranties

No. 163
March 21, 2022
Location
Laval
Salary
$18 to $19 per hour according to experience.
Job category
Customer service
Type of job
Permanent
You breathe to the rhythm of your slaloms: inhale at the top of the mountain, exhale comfortably once at the cottage. We don’t call you the après-ski pro for nothing! You celebrate every outing as if it were the first and you jump for joy as soon as you have the opportunity to try new equipment. Did you know that sharing your passion could pay off? A growing team wants to promote the beauty of the mountains throughout Quebec, especially in their Brossard boutique. They want to revolutionize the face of their customer experience with an authentic quality service by joining forces with passionate and specialized people like you. We want to hear all about your greatest outdoor adventure!

Tasks

  • Offering 360 customer service: welcoming, advice, listening, assistance for return, exchanges and orders at the cash register.
  • Communicating with customers and suppliers during return, exchanges and warranties.
  • Assisting your Laval colleagues with all special-order requests.
  • Creating a great place to work that makes employees want to stay.
  • Helping the team with any other similar task for the proper flow of operations.

Advantages

  • Take care of yourself to continue having fun: group insurance paid 50% by the employer.
  • There’s nothing better than discounts and corporate gifts to try on the equipment you sell!
  • Celebrate big, say hello to an annual bonus based on the team’s successes.
  • Unwind with vacation time!

Job requirements

  • Being French and English bilingual to connect with the clientele.
  • Relevant customer service experience: restaurant, call center, hotel and/or retail.
  • Relevant experience with the point of sales system and returns/exchange management.

Desired profile

  • Your fiends and loved ones can’t stop listening to your stories about skiing, snowboarding or cycling – your authenticity makes the difference!
  • You like to consider yourself as a resource for outdoor enthusiasts such as yourself.
  • You easily communicate and don’t worry about connecting with new people and your charming colleagues.
  • You are an ambassador for the outdoors, fun and movement!

Advisor for this position

Carlos Alberto Danies Mesa
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