Our client, a recognized expert in the fields of refrigeration, air conditioning and ventilation, is looking for an HVAC intervention coordinator who plays a key role in the management of operations. He/she ensures the planning, coordination and follow-up of technical interventions, serving as a central link between customers, technicians and internal teams. Its mission: to guarantee a fast, organized and professional service, while optimizing the efficiency of resources.
Tasks
Manage incoming requests (calls, emails, online platform) from customers and ensure efficient and timely processing.
Assess the priority of requests based on their urgency, contractual arrangements and available resources.
Organize and assign interventions to technicians taking into account their location, skills and current workload.
Plan preventive visits in accordance with established service contracts and deadlines, in coordination with teams and clients.
Send specific instructions to technicians regarding each intervention (address, nature of the problem, equipment concerned, access required, etc.).
Continuously monitor the progress of interventions and adjust the schedule if necessary.
Provide operational support to technicians for any changes, additions or unforeseen events in the field.
Update information in the management system (work orders, travel time, status of interventions).
Inform customers of deadlines, follow-ups and next steps related to interventions.
Perform all other related tasks.
If you're ready to take on new challenges, we want to meet you!
DEP or DEC in administration, logistics or related field.
Experience in coordination or dispatch in a technical or service environment.
In-depth knowledge of software and systems.
Ability to work under pressure in a dynamic and responsive environment.
Fluency in written and spoken French, and functional English (must be able to communicate with English-speaking clients approximately 40% of the time).