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Service Administrator

No. 767
August 15, 2022
Location
Laval
Salary
$45,000 to $50,000 per year depending on experience
Job category
Customer service
Type of job
Permanent
Schedule
De jour de 7h30 à 16h00 ou 8h00 / 40 heures par semaine / lundi au vendredi
Do you have some strong knowledge in heavy equipment parts? Would you also like to showcase your management skills within a well-established Canadian company with over 80 years of experience in the field and over 500 Canadian employees? Apply now! Our client, an essential stop for world-class manufacturers with a mission to rent, sell and service mobile equipment, is looking for a Service Administrator for its Laval branch!

Tasks

  • Answer incoming calls and call customers.
  • Develop and maintain the customer experience.
  • Ensure the smooth running of the department.
  • Perform administrative tasks related to the after-sales service.
  • Prepare orders and files.
  • Have files approved by the supervisor.
  • Respect the deadlines for the orders.
  • Follow up on work in progress and report daily.
  • Monitor technicians' time and enter hours.
  • Perform technician expenses reports.
  • Make purchase orders.
  • Organize and file all service department information.
  • Perform any other related tasks.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Full benefits package (after 3 months).
  • Pension fund (after 6 months).
  • Coffee provided.
  • Parking available.
  • Casual dress.

Job requirements

  • Completed high school diploma.
  • Experience in a similar position and in the heavy equipment field will be considered advantageous,
  • Knowledge of parts’ manufacturing, agricultural, construction or infrastructure sectors and equipment function (major heavy equipment manufacturers) is an asset.
  • Knowledge of MS Office (comfortable using computers).
  • Good level of bilingualism.

Desired profile

  • Be able to quickly identify needs.
  • Ability to manage several files at the same time.
  • Ability to work under pressure and have a good sense of judgment.
  • Have a good level of autonomy, initiative and attention to detail.
  • Be customer service and management oriented and financially literate.

Advisor for this position

Maxime Tremblay Beaulieu
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