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Technical Service Coordinator

No. 1694
May 16, 2022
Location
Laval
Salary
To be discussed according to experience.
Job category
Skilled Trades - Manufacturing
Type of job
Permanent
You have a gift for planning and executing great work to provide exceptional customer service. Whether you are a technical advisor through experience or you have experience as a team lead or managing the equipment and service division, we have an offer for you. Safety, health and security are our client’s priorities. Recognized for their reliability and unparalleled performance, they create the new standards of cleanliness. With over 65 years of experience in the field, you will be sure to join a team that is committed and grateful to their staff. Continuous improvement is the secret to so many years of success. The sole distributor of the Kärcher brand in Quebec.

Tasks

  • Being responsible for priorities, work done in the workshop, corrective maintenance at customer locations, maintenance of demonstrative fleet equipment, mechanical sweepers, autoscrubbers and high-pressure washers, as well as all high-tech robotic cleaning equipment.
  • Performing data entry into the computer system for all work orders.
  • Estimating repairs, discussing the recommended repair work or the one that is done.
  • Completing all troubleshooting requests with digital diagnostic tools.
  • Training and coaching service technicians.
  • Contributing to inventory, maintaining workshop parts.
  • Developing business for the mechanical department.
  • Creating a link with manufacturers to train technicians and building guarantee cases.
  • Managing workshop and repairs schedules.
  • Working closely with the purchasing team, customer service and sales team.
  • Participating in any other related tasks to ensure smooth operations.

Advantages

  • An offer of fringe benefits for your daily well-being.
  • You have an option to be part of a savings plan program to think about your future without hassle.
  • Stimulating and family-like environment.
  • Easy access to a gym, training room on site.
  • Multiple social activities throughout the year to create great memories with colleagues.
  • An opportunity to join three committees (social, fitness and OHS) to be more committed to your work.

Job requirements

  • Experience pertinent to mechanical or electrical repairs (cleaning equipment, forklift repair, commercial battery, compressor – industrial, commercial and institutional sectors).
  • Experience relevant to a customer service position.
  • French and English bilingualism is requested.
  • Occasionally being available for overtime.

Desired profile

  • You know how to build professional relationships of trust.
  • You are comfortable in a computer-based environment, where you will often visit to gather information.
  • You can work in a team.

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