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Service Manager

No. 3313
November 7, 2022
Location
Mississauga
Salary
$72 000 to $78 000 per year according to experience
Job category
Management - Executive
Type of job
Permanent
Schedule
Day shift, full time
Your knowledge of the heavy-duty equipment sector and your previous experience in the safe, effective, organized and professional management of the service department, as well as your willingness to ensure that the company surpasses customers’ expectations makes you the ideal candidate for this new position. This is the perfect next step in your career. Our client is a leader in the sale and rental of heavy equipment across the country. They provide parts and services for all major brands in the industry, while delivering an exceptional customer experience. After over 80 years in business, they understand that happy and fulfilled employees are the key to their success and offer an excellent work environment and benefits package. They are currently seeking a motivated Service Manager to join their team in Mississauga.

Tasks

  • Manage the service department activities to make sure the operation runs smoothly.
  • Follow the health and safety guidelines, conducting meetings and follow-ups with the team.
  • Communicate with the technicians and other personnel promptly, providing recommendations regarding hiring and other disciplinary activities.
  • Communicate with the branch manager in case of issues or problems.
  • Handle the creation of service orders, deal with customer service disputes, and ensure a timely service delivery.
  • Train and coach the department staff regarding customer service and follow up on the customers’ feedback.
  • Take charge of the overall growth of the service department.
  • Perform any other related tasks as required.

Advantages

  • Competitive salary, based on your experience.
  • Extended medical benefits including vision, disability insurance, and a mental health program to keep your mind and body ready to go.
  • Starting with two weeks of paid vacation, with the option to roll unused days into the next year.
  • RRSP matching of 4%.

Job requirements

  • Post-secondary diploma and/or relevant work experience.
  • WHMIS and Safety Training, an asset.
  • Familiar with office and shop working environment.
  • Be able to make a physical effort.
  • Proficient in MS office application.
  • Overnight travel might be required.

Desired profile

  • Great leadership skills.
  • Ability to work in a team environment.
  • Excellent communication skills.

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