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Technical Support Technician (level 1 and 2)

No. 726
June 10, 2022
Location
Laval
Salary
To be discussed, according to experience
Job category
Information technology
Type of job
Permanent
You are passionate about computers and want to grow by working with a competent team that will allow you to become an important member of the technical support department? You will report to the IT Infrastructure Manager and will be the first point of contact with users requiring technical support.

Tasks

  • Provide technical support for the environment (printers, computers, networks).
  • Offer first level support for user problems.
  • Provide technical assistance, installation and support for PC hardware/software systems.
  • Ensure equipment is properly functional.
  • Maintain network equipment such as servers, routers, printers, etc.
  • Troubleshoot and resolve PC hardware/software, printer and network problems.
  • Develop and maintain IT department documentation.
  • Update and maintain inventory of hardware and software components.
  • Carry out any other related tasks.

Advantages

  • Flexible schedule.
  • Family business that prioritizes the well-being of its employees.
  • Work/family balance.
  • Paid sick leave.
  • Positive and stimulating environment.
  • Opportunities for growth within the company.
  • Group insurance program (medical and dental).
  • Lucrative referral program (up to $1,000).
  • Work with a dynamic and talented web team where you will have the chance to exchange ideas and touch many web technologies and solutions.
  • On-site parking.
  • Discounts on all products.

Job requirements

  • A diploma and/or relevant IT training.
  • At least 3 years of work experience in a similar position.
  • Perfect bilingual, French and English.
  • Strong analytical and problem-solving skills.
  • Experience with desktops, laptops, network hardware and peripherals.
  • Excellent understanding of the network.
  • Customer service experience and awareness of priorities.
  • Ability to schedule work flexibly to meet business needs, which may require evening, weekend and holiday shifts.

Desired profile

  • Have initiative.
  • Be organized and structured.
  • Be autonomous.
  • Have a good level of organization.
  • Ability to work under pressure.

Advisor for this position

Christophe Catherine
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