Body Shop Manager - Collision Repair & Refinishing

Tasks

• Plan daily and weekly shop operations based on priorities, deadlines and team capacity.
• Assign work to technicians and closely monitor repair progress.
• Coach, support and motivate the team to achieve performance objectives.
• Participate in daily meetings and ensure all required follow-ups are completed with stakeholders.
• Track shop performance metrics and recommend solutions to improve productivity and operational profitability.
• Perform quality control inspections throughout the repair process and inspect vehicles before delivery.
• Prepare damage estimates and manage appraisal files when required.
• Ensure proper follow-up, communication and documentation for files involving insurance companies.
• Manage more complex or sensitive cases involving customers, insurers or customer satisfaction concerns.
• Ensure all required parts are available before repairs begin and collaborate with purchasing personnel.
• Oversee vehicle organization and movement throughout the shop.
• Maintain a clean, organized and safe work environment and ensure shop equipment is operating properly.
• Contribute to continuous improvement initiatives and process optimization.
• Support various human resources activities, including interviews, performance evaluations and vacation planning.
• Assist with shop operations as needed to support the team and ensure workflow continuity.
• Perform all other related duties.

Advantages

• Comprehensive group insurance coverage after 3 months, including medical, dental, vision, life, and long-term disability insurance.
• Access to telemedicine services to support your everyday well-being.
• The opportunity to contribute to a Voluntary Retirement Savings Plan (VRSP) and the FTQ Fund.
• Ongoing training and professional development opportunities to help you grow your career.
• A modern repair facility equipped with state-of-the-art tools, equipment, and technology.
• A CCC-certified organization recognized by leading insurance providers across the industry.
• All necessary work tools and personal protective equipment (PPE) provided.
• Two paid personal days after 3 months of service.
• Social events and employee recognition initiatives celebrating birthdays, work anniversaries, and milestones.
• A family-oriented workplace where long-term careers and strong relationships are built.
• An employee recognition program that rewards loyalty and years of service.

Job requirements

• Minimum of 5 years of relevant experience in collision repair, bodywork and automotive refinishing.
• Minimum of 5 years of experience in a similar management or supervisory role overseeing a repair shop and a team of specialized technicians.
• Thorough understanding of every stage of the collision repair process, from initial assessment to vehicle delivery.
• Significant experience with vehicle damage estimating, claims management and communication with insurance companies, as well as the ability to independently manage appraisal files.
• Strong knowledge of automotive parts, repair costs and procurement processes.
• Experience using industry-specific estimating and collision repair management software such as NexeraSys, Mitchell and Qapter, or equivalent systems.
• Ability to establish and monitor performance metrics and identify opportunities for operational improvement.
• Customer service experience and the ability to handle sensitive situations professionally.
• Ability to work both in an office setting and directly on the shop floor.
• Fluency in French, both spoken and written.
• Relevant training in mechanics, collision repair, management or a related field is considered an asset.