40 hours per week, Monday to Friday, 8:00 AM to 4:30 PM
Our client, a well-established company in the Saint-Jean-sur-Richelieu area, is currently looking for a Customer Service and Operations Coordinator to join their team. This position is suited for an organized, committed, and proactive individual who wants to play a key role in both customer experience and supporting daily operations, in a stable and collaborative environment.
Tasks
Responding to customer inquiries via email, phone, and chat.
Advising and assisting customers in the execution of their projects.
Tracking orders, deliveries, and claims.
Managing customer adjustments (refunds, order modifications, sending payment links, etc.).
Maintaining a positive, proactive, and personalized customer experience.
Preparing and processing web orders each morning.
Validating and monitoring inventories (Canada and the United States).
Participating in continuous improvement of processes and work methods.
Entering, updating, and tracking operational data.
Collaborating with various teams to ensure smooth operations.
Providing occasional support to the warehouse during peak periods.
Assisting with the preparation and shipping of orders.
Contributing to the smooth running and efficiency of logistics operations.
Performing any other related duties as assigned.
Advantages
Group insurance
3 weeks of paid vacation per year
On-site parking
Stable and professional work environment
Job requirements
College diploma (DEC) or AEC in a field related to administration, operations, logistics, or customer service
Strong customer relations skills and a marked sense of customer satisfaction
Comfortable working in both administrative and logistical environments
Excellent planning abilities, with effective mastery of deadlines
Autonomous, dynamic attitude focused on problem-solving
Ability to adapt and perform in a constantly evolving environment
Proficiency in both French and English, spoken and written, in order to communicate with clients in the United States (50% of the time)
Desired profile
Ability to commute to the workplace independently (location is not well-served by public transportation)
Reliable, punctual, and looking to commit long-term
Autonomous, organized, detail-oriented, and results-driven
Ability to meet deadlines and follow quality guidelines
Proficiency or comfort with inventory management software (an asset)
Comfortable working in a noisy or dusty environment
Ability to perform repetitive tasks without sacrificing quality