Day shift, Monday to Thursday from 9 a.m. to 5 p.m. and Friday from 9 a.m. to 3 p.m. (on-site)
Bedard Resources is currently seeking a candidate for one of its clients.
Our client is a fast-growing company known for the quality of its customer service and the speed of its deliveries. We are currently looking for a motivated, organized individual with strong team spirit to join a dynamic team.
Tasks
Greet and assist customers professionally to provide an exceptional customer experience.
Respond promptly to customer calls and requests while ensuring effective follow-up.
Prepare and process orders as well as invoicing with accuracy.
Follow up on missing products and propose timely solutions to customers.
Resolve customer inquiries and issues with professionalism, efficiency, and courtesy.
Collaborate closely with various departments to ensure smooth and high-quality service.
Perform various administrative tasks that contribute to the company’s daily operations.
Advantages
Competitive salary.
Group insurance (disability, life, and extended health) after hiring.
Employee discounts.
On-site parking.
Casual dress code.
Company events.
Job requirements
Previous customer service or order-taking experience.
Strong communication skills and a customer-focused approach.
Comfortable using computer systems and standard office software.
Quick learner with an interest in developing new skills.
Self-motivated, resourceful, and capable of taking initiative.
Professional proficiency in both French and English, spoken and written, is required to provide quality service to a customer base that is approximately 40% English-speaking.
Strong ability to work collaboratively within a team environment.
Ability to manage multiple tasks simultaneously.
Comfortable working in a fast-paced and occasionally high-pressure environment.