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Customer Service Specialist

No. 516
June 12, 2024
$23.50 per hour
Job category
Customer service
Type of job
Day and evening shifts | full time 37.5 hours per week | operations between 4 a.m. and 11 p.m.
You have strong customer service skills and are available for a new opportunity? Look no further! We are ready to welcome you right away! At Bedard Human Resources, you are with an employer who cares about its employees and their well-being. With approximately 20.3 million passengers in 2019, the Montreal Airport is a true hub of our province. If you are committed to the satisfaction of thousands of travelers and the promotion of our hospitable province, we have a team of passionate people waiting to meet you! #YUL


  • Answer incoming calls and identify traveler needs.
  • Write and document each call in the Zendesk system.
  • Guide customers according to their needs and refer them to various services.
  • Provide personalized customer service for each call.
  • Make optimal use of the resources and tools available.
  • Know and refer to the terminal services.
  • Establish a trusting relationship with the customers.
  • Make airport intercom calls.
  • Respond to passengers on site.
  • Perform any other related tasks.


  • After 3 months of service within the company, an allowance is provided for the purchase of your uniforms.
  • Schedule according to your availability.
  • Stimulating airport work environment.
  • Parking provided for work purposes.
  • Accessible by public transport from Montreal with the 747 shuttle available 24 hours a day.
  • Group insurance after 3 months for positions of 4 days a week and more.

Job requirements

  • Excellent interpersonal skills.
  • Perfectly bilingual (French and English), knowledge of a third language is a strong asset.
  • Be available to work shifts between 4 a.m. and 11 p.m.
  • Have a minimum of two years of experience in telephone customer service.

Desired profile

  • You are an outgoing and versatile person.
  • You enjoy talking to people and finding solutions.
  • You are respectful and a positive collaborator.
  • You are customer service oriented.

Advisor for this position

Rakhima Ibragimova
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