Day and evening shifts | full time 37.5 hours per week | operations between 4 a.m. and 11 p.m.
You have strong customer service skills and are available for a new opportunity? Look no further!
We are ready to welcome you right away! At Bedard Human Resources, you are with an employer who cares about its employees and their well-being.
With approximately 20.3 million passengers in 2019, the Montreal Airport is a true hub of our province. If you are committed to the satisfaction of thousands of travelers and the promotion of our hospitable province, we have a team of passionate people waiting to meet you!
#YUL
Tasks
Answer incoming calls and identify traveler needs.
Write and document each call in the Zendesk system.
Guide customers according to their needs and refer them to various services.
Provide personalized customer service for each call.
Make optimal use of the resources and tools available.
Know and refer to the terminal services.
Establish a trusting relationship with the customers.
Make airport intercom calls.
Respond to passengers on site.
Perform any other related tasks.
Advantages
After 3 months of service within the company, an allowance is provided for the purchase of your uniforms.
Schedule according to your availability.
Stimulating airport work environment.
Parking provided for work purposes.
Accessible by public transport from Montreal with the 747 shuttle available 24 hours a day.
Group insurance after 3 months for positions of 4 days a week and more.
Job requirements
Excellent interpersonal skills.
Perfectly bilingual (French and English), knowledge of a third language is a strong asset.
Be available to work shifts between 4 a.m. and 11 p.m.
Have a minimum of two years of experience in telephone customer service.
Desired profile
You are an outgoing and versatile person.
You enjoy talking to people and finding solutions.