Full-time during the day, but must be flexible to work different shifts depending on operations (24/7).
Are you an experienced manager, recognized for your organizational skills and your ability to stay on track in a dynamic environment? Are you looking for a new challenge where action, rigor, and customer experience come together every day? We are looking for an Operations Manager to oversee, among other things, the management of our two gaming lounges located in Trois-Rivières and Quebec City.
Electrifying atmosphere, shared fun, and memorable moments: here, every day brings surprises, and you are at the heart of the experience.
As an operational pillar, you will be responsible for supervising teams, ensuring service quality, maintaining compliance with standards and procedures, and overseeing the overall performance of the establishments. You will play a central role in coordinating operations, achieving objectives, and engaging the staff. If you are meticulous, proactive, and excel at managing both on the floor and in planning, this is the place for you!
Note: The job title listed here may differ from the "internal title" to make the job search easier with a market-recognized title.
Tasks
Operations Management: Support the daily operations of the gaming tables and all equipment.
Customer Experience: Ensure exceptional customer service, handle complaints professionally, and collaborate with the marketing team for customer loyalty and special events.
Compliance: Ensure proper application of current rules and procedures and maintain the integrity of the games.
Analysis and Performance: Track the performance of the rooms using key performance indicators (KPIs). Prepare analysis reports for management and suggest continuous improvements.
Staff Management: Supervise, mentor, and train the teams and contribute to maintaining a positive and motivating work environment. Ensure verification and validation of worked hours.
Recruitment: Participate in the recruitment and onboarding of staff.
Business Development: Conduct visits and identify new prospects.
Other: Perform all other related tasks.
Advantages
Attractive Compensation: Enjoy a competitive salary.
Vacation: 3 weeks of vacation (prorated for the first year). Start accumulating a 4th week from your 3rd year of service.
Well-being Days: Use your well-being days each year as you wish.
Paid Birthday and Work Anniversary Day: One paid day off on your birthday and your work anniversary.
Full Benefits Package: Including 50% of group insurance premiums paid by the employer.
Employee Assistance Program (EAP)
Weekly Pay: Salaries are paid weekly.
Year-round Social Activities
Travel Expenses Reimbursed: You will be reimbursed for travel between the two lounges, as we value your time and efforts.
Job requirements
Education: Degree in hotel management, management, or a related field. Significant experience in the gaming industry may compensate for academic qualifications.
Experience: Experience in managing gaming rooms, casinos, or a similar environment (an asset).
Knowledge of Games: Good understanding of casino games, especially table games and regulations (an asset).
Desired profile
Experience in Operations: Managing staff across at least two establishments and analyzing performance.
Analytical Skills: You can interpret data and develop winning strategies.
Adaptability: You are ready to adapt in an environment where everything can change in the blink of an eye.
Management Skills: Strong leadership abilities with a proven track record of mentoring and motivating a team.