26 to 27 hours per week, including daytime and evening shifts. During the training period, the schedule may be adjusted according to organizational needs.
Our client, a well-established organization located in Montreal, is seeking a Store Manager to oversee all store operations, supervise the existing team, and actively contribute to delivering an outstanding customer experience.
Reporting to the Operations Manager, the successful candidate will play a key role in managing sales, daily operations, staff, and inventory, while ensuring high standards of customer service are maintained. This opportunity is ideal for a professional with solid retail management experience, strong leadership skills, and the ability to effectively manage multiple priorities simultaneously.
Do you enjoy leading a team, driving sales, and delivering an exceptional customer experience? This opportunity is for you!
Tasks
Supervise, motivate, and coach the store team.
Foster a positive work environment and a collaborative culture.
Oversee the daily operations of the store.
Prepare sales reports and analyze key performance indicators.
Handle administrative and accounting follow-ups related to store operations.
Plan work schedules and coordinate shift coverage based on operational needs.
Effectively delegate responsibilities among team members.
Ensure proper inventory and supply management.
Place orders with suppliers according to operational needs and budgets.
Maintain visual merchandising standards and optimize the sales floor layout.
Train and support employees to ensure an outstanding customer experience.
Process invoices and complete required administrative follow-ups.
Manage customer inquiries, feedback, and complaints in a professional manner.
Ensure compliance with company policies, procedures, and directives.
Monitor market trends and retail industry best practices.
Participate in continuous improvement initiatives.
Perform any other related duties as required.
Advantages
Competitive salary based on experience.
Dynamic and stimulating work environment.
Organization that encourages autonomy and initiative.
Workplace where ideas and improvements are welcomed.
Opportunity to have a direct impact on business results and operations.
Diverse role combining management, customer service, and retail operations.
Collaborative team environment focused on service excellence.
Job requirements
College diploma in a relevant field.
Minimum of three (3) years of experience as a supervisor, manager, or retail store leader.
Proven experience managing a retail business is required.
Experience supervising a team in a retail sales environment.
Experience managing sales, inventory, purchasing, and daily store operations.
Excellent customer service skills.
Comfortable analyzing sales results and monitoring performance indicators.
Strong leadership, autonomy, and organizational skills.
Proficiency with computer applications and the Microsoft Office Suite.
Fully bilingual in French and English, both spoken and written, as approximately 50% of the clientele is English-speaking and many daily interactions take place in both languages.
Ability to communicate professionally with a diverse customer base.
Interest in specialty retail, tourism, the cultural sector, or customer experience is considered an asset.
Availability to work a flexible schedule. During the onboarding and training period, the schedule will primarily be from Tuesday to Saturday. Thereafter, the successful candidate must be available to work according to operational needs, including one of the following schedules: Schedule 1: Sunday through Tuesday from 9:30 a.m. to 5:30 p.m., and Wednesday from 9:30 a.m. to 3:30 p.m. (approximately 26 to 27 hours per week). Schedule 2: Thursday through Saturday from 9:30 a.m. to 5:30 p.m., and Wednesday from 3:00 p.m. to 9:30 p.m. (approximately 26 to 27 hours per week).