Day, evening, and weekend shifts; full-time and part-time.
Dive into the thrilling world of our gaming salon by becoming the team leader who will orchestrate an unforgettable gaming experience for our clients while taking care of every aspect of our team on the floor. If you're ready to lead a passionate team of game hosts and customer service ambassadors to new heights, then this opportunity is for you.
Join the team, provincially recognized in the entertainment sector, to create an electric atmosphere where fun and professionalism intersect, ensuring a dynamic and stimulating work environment.
Tasks
Schedule Architect: you will design and manage the team members' schedules, ensuring optimal presence on the floor while offering flexibility and balance.
Replacement and Break Ceremony Master: you will coordinate rotations to maintain a vibrant and welcoming atmosphere at all times.
Team Development Guide: you will organize training and coaching sessions to cultivate team excellence and professional growth.
Personnel Needs Visionary: you will anticipate and respond to client requirements by continually assessing staffing and resource needs.
Communication Pilot: you will promote transparent and engaging communication within the team, thereby ensuring a climate of trust and collaboration.
Quality Architect: you will directly supervise activities on the floor, ensuring compliance with quality standards and customer satisfaction.
Performance Partner: you will collaborate with other departments to provide a smooth and consistent customer experience, while regularly reporting to management on the team's successes, challenges, and improvement opportunities.
Perform any other related tasks.
Advantages
A Unique Job: forget the boring routine! Here, every day is an adventure filled with laughter and memorable encounters.
Training Opportunities: you will have access to training sessions and workshops to enhance your skills and knowledge, allowing you to advance in your career.
Uniform Included: in addition to working in a festive atmosphere, you will receive a competitive salary and a uniform to shine bright.
Job requirements
High School Diploma (DES) completed.
2 years of experience in personnel management.
Demonstrated experience in customer service and entertainment, preferably in a dynamic and interactive environment like events.
Excellent communication skills in French. English proficiency is an asset.
Stay informed about developments in the region's cultural and sports scene.
Knowledge of casino games would be an asset, but don't worry, you will receive comprehensive training.
Desired profile
Inspiring Leader: you possess natural leadership, capable of guiding and motivating your team towards excellence while maintaining a climate of respect and collaboration.
Effective Communicator: you have excellent communication skills, both written and verbal, allowing you to clearly convey goals and directives, as well as listen to and address your team's concerns.
Stress Manager: you effectively manage stress and unforeseen situations, remaining calm and responsive to ensure operational continuity and your team's well-being.
Attentive Organizer: you are rigorous in organizing and prioritizing, allowing you to effectively plan schedules, tasks, and resources to optimize your team's performance.
Challenge Solver: you have an analytical and creative mind, capable of finding innovative solutions to challenges encountered on the field, while anticipating needs and seizing continuous improvement opportunities.