Temporary Customer Experience Supervisor

Tasks

• Manage a team of 10 or more Ambassadors.
• Organize daily operations.
• Ensure service quality and excellence.
• Provide ongoing training and coaching to Ambassadors to continuously improve the customer experience.
• Resolve challenging situations and support the airport operations team.
• Approve schedule changes.
• Prepare for and assist management during weekly meetings.
• Welcome, direct, and inform YUL passengers.
• Conduct performance evaluations for Ambassadors.
• Maintain consistent verbal and written communication with the entire team and management.
• Perform various administrative tasks (attendance tracking, shift report follow-up, employee file management, procedure updates, timesheets, etc.).
• Make schedule adjustments as needed.
• Participate in project development initiatives.
• Answer calls on the supervisors' phone line.
• Perform any other related duties.
• If you are ready to take on new challenges, we would like to meet you!

Advantages

• Full-time schedule condensed into 4 workdays.
• Dynamic airport work environment.
• Accessible by public transportation from Montréal, with the 747 shuttle available 24/7.
• Group insurance after 3 months for positions of 4 days per week or more.
• Uniform provided.

Job requirements

• Minimum of 2 years of experience in team management (performance management, motivation, coaching, logistics, work organization, etc.).
• Excellent interpersonal communication skills.
• Availability to work day and evening shifts between Sunday and Saturday.
• Fully bilingual in French and English to effectively communicate with English-speaking customers approximately 50% of the time.

Desired profile

• Demonstrated leadership skills and the ability to motivate a team.
• A team player who leverages the strengths of colleagues.
• Empathetic, welcoming, and friendly.
• Positive attitude when resolving challenging situations.
• Professional and polished appearance.
• Proactive approach to customer service and teamwork.