$70,000 to $100,000 per year, based on experience.
Job category
Management - Executive
Type of job
Permanent
Schedule
Day : Monday, Tuesday & Saturday. Evening : Thursday & Friday. 40 hours per week.
Are you a seasoned leader with a proven track record in high-volume or large-scale environments—whether in retail, entertainment, arcades, food service, amusement parks, or indoor play centers? Do you thrive on building, optimizing, and managing operational systems? Are you looking for an exciting leadership challenge in a fast-growing company, surrounded by a driven leadership team, and the autonomy to run a branch your way? This opportunity is made for you!
Our partner, an innovative company in the family entertainment industry, is looking for a General Manager to oversee a key location on the South Shore of Montreal. In this role, you’ll lead all branch operations, manage resources efficiently, coach and inspire a dynamic team, and ensure an outstanding guest experience in a high-energy, ever-evolving environment.
Tasks
Recruit, onboard, lead, and retain a team of 15 to 30 employees while overseeing their professional development.
Plan and manage ongoing training sessions to ensure the team stays up to date with quality standards and industry best practices.
Oversee inventory, supply orders, and facility maintenance to guarantee an optimal guest experience.
Communicate, negotiate, and manage relationships with vendors and suppliers.
Ensure full compliance with health, safety, and operational excellence standards.
Identify and implement improvements to internal processes and workflows.
Manage labor costs, shrinkage, and supply orders while meeting the branch’s financial targets.
Analyze performance metrics (KPIs) and collaborate with senior leadership to achieve operational goals.
Lead sales, distribution, and marketing efforts, working closely with the marketing team to drive traffic and boost customer loyalty.
Roll out sales initiatives and promotional projects to increase revenue and profitability at the branch level.
Ensure all operating licenses and permits are up to date for the assigned location(s).
Travel occasionally to other branches as needed.
Perform other related duties as assigned.
Advantages
Competitive compensation with performance-based bonuses tied to profitability.
4 weeks of paid vacation, accrued from the first year.
All work equipment provided (laptop, phone).
Free parking and easy access by public transit.
A fast-growing company with strong expansion plans.
Opportunities for training and career advancement within the organization.
Discounts on games and bar service for you and your family, plus free meals on-site.
Fun team-building and social activities.
Job requirements
High school diploma (required).
College or university degree (DEC/Bachelor’s) in management or a related field (an asset).
Minimum of 3 years’ experience in a similar leadership role, managing a team of 15+ in a retail, service, leisure, or entertainment environment.
Strong on-the-floor leadership with the ability to make operational decisions and drive team performance.
High sense of responsibility, integrity, and operational rigor.
Solid understanding of organizational efficiency and business principles.
Comfortable using technology to manage scheduling, inventory, and process improvements.
Bilingual (French and English) – essential for smooth communication with the team and external stakeholders.
Willingness to work a flexible schedule (day, evening, weekends).
Desired profile
A motivating and inspiring leader.
An excellent communicator.
Energetic, honest, and self-driven.
Guided by strong ethics and integrity.
Detail-oriented with a passion for delivering outstanding customer experiences.
Confident in making sound decisions and ensuring the safety of people and property.
Always on the lookout for innovations and best practices to boost efficiency and profitability.
Organized, structured, and methodical in your work approach.