A major and well-established player in the airport retail sector, our client has distinguished itself over the years thanks to its expertise, innovation, and commitment to excellence in customer service. It enjoys a solid reputation based on reliability, the quality of its offerings, and its ability to create positive experiences for travelers.
The company offers a dynamic, structured, and rewarding work environment where professionalism combines with strong human values. Every team member plays a crucial role in the effectiveness of operations and customer satisfaction, making this organization an employer of choice for those seeking to grow in a stimulating, diverse, and service-oriented environment.
Tasks
Ensure first-class customer service and quickly resolve unique situations.
Support the teams to offer a consistent experience aligned with our core values.
Be a role model for behavior and professionalism.
Operations
Ensure strict adherence to merchandising and presentation standards.
Ensure the consistent implementation of company policies, procedures, and organizational goals.
Support the General Manager in daily operational management.
Financial Performance
Contribute to achieving sales, expense control, and inventory management goals.
Monitor financial indicators, including the P&L, and propose action plans as needed.
Participate in payroll tracking, inventory management, and cash control.
Leadership and Staff Management
Recruit, train, and develop a high-performing, engaged team.
Coach, mentor, and support employees on a daily basis.
Oversee shift planning, performance evaluations, and skills development.
Maintain clear communication with the airport, brand partners, and support center.
Address performance issues swiftly and provide first-level HR support.
Perform all other related duties as required.
If you're ready to take on new challenges, we want to meet you!
Advantages
Dynamic work environment at the heart of the airport, stimulating, fast-paced, and unique.
Strategic role with potential for growth into a general manager position.
Comprehensive training and integration program.
Privileged relationships with several brand partners.
Varied work combining leadership, operations, and business management.
Social benefits.
Permanent position.
Job requirements
Bachelor's degree required.
High school diploma or equivalent mandatory.
Minimum of 3 years of experience in retail management, operations, or a service sector.
Excellent communication in English, as you will serve English-speaking customers 70% of the time.
Proficiency in Microsoft Office.
Ability to read, write reports, handle numbers, and manage cash.
Comfortable with first-level HR processes (interviews, training, planning, follow-up).
Ability to stand for long periods.
Ability to lift up to 40 lbs (18 kg).
Ability to walk long distances, bend, reach heights, and climb a ladder.
Ability to work in environments with variable temperatures.
Flexible working hours (days, evenings, weekends, holidays).