Here is a unique opportunity to join the Centre de crise de l'Îlot as a Clinical Coordinator. We are looking for a dynamic professional with strong expertise in crisis intervention, excellent clinical judgment, and a proven ability to support and guide teams. Supported by an accessible and engaged leadership team, you will contribute to the evolution of clinical practices, the implementation of practical tools, and the ongoing excellence of services provided to the Laval community. If you are recognized for your leadership, composure in complex situations, and ability to help others grow, this opportunity is for you.
In this role, you will have the opportunity to develop your team's talents and actively contribute to their professional success. You will play a key role in the success of the clinical department by fostering collaboration, knowledge sharing, and continuous improvement of practices. Your leadership will have a direct impact on service quality and the achievement of organizational objectives.
This position offers a 35-hour work week, comprehensive benefits, and the opportunity to make a meaningful difference in the lives of vulnerable individuals. You will work in a caring and committed environment that encourages teamwork and open communication.
Tasks
Reporting to the Clinical Manager, the Clinical Coordinator is responsible for the day-to-day operational coordination of clinical services. This individual ensures the implementation of established guidelines and acts as a strategic link between the organization's vision and frontline operations. Through strong leadership, the Clinical Coordinator supports intervention teams, promotes service quality, and contributes to smooth operations in a people-focused environment where every action has a meaningful impact.
Daily Clinical Operations Coordination
Ensure the smooth operation of clinical activities and all organizational services.
Ensure compliance with protocols, internal procedures, and the clinical framework.
Coordinate operational priorities and team activities.
Maintain a frontline presence during shift transitions and critical situations.
Support the preparation and facilitation of clinical meetings.
Prepare and facilitate team meetings.
Manage the clinical on-call schedule.
Clinical Supervision and Support for Intervention Staff
Support intervention staff in their day-to-day interventions.
Provide coaching, guidance, and constructive feedback.
Ensure the quality of case files and consistency of clinical practices.
Participate in resolving complex situations.
Actively collaborate with the clinical committee.
Contribution to Human Resources Management
Support employee professional development.
Identify training needs and contribute to their implementation.
Participate in the application of personnel management practices.
Liaison with the Clinical Manager
Translate strategic directions into concrete actions.
Communicate field issues and operational needs to management.
Recommend and implement operational improvements.
Ensure rigorous follow-up on organizational priorities.
Advantages
Group insurance benefits.
Retirement plan with employer contributions.
Employer contribution to a RRSP plan.
Ongoing professional development program.
Flexible schedule.
Enhanced vacation entitlement of 8% after one year.
Various benefits promoting work-life balance.
Permanent full-time position (35 hours per week).
Flexible schedule with the possibility of working a 4.5-day week.
Highly engaged, caring, and collaborative team.
Stimulating work environment where ideas, initiative, and innovation are valued.
Opportunity to make a meaningful contribution to an essential social mission serving the Laval community.
Job requirements
University degree in a relevant field (Social Work, Psychology, Criminology, Sexology, or a related discipline).
Candidates with a DEC in Social Work or Special Care Counselling/Education, combined with significant experience, will also be considered.
Minimum of four (4) years of experience in intervention services.
Experience in coordination, supervision, or team management is considered a strong asset.
Membership in a recognized professional order is an asset.
Strong leadership and collaborative approach.
Excellent interpersonal communication skills.
Strong analytical abilities and problem-solving skills.
Knowledge of the Laval community sector is an asset.
Bilingualism is an asset.
Availability to work occasional evenings and weekends.