Do you enjoy being at the heart of the action, working as part of a team, finding solutions quickly, and providing exceptional customer service? Are you looking for an environment where your organizational skills, autonomy, and attention to detail will truly be recognized? This opportunity is for you!
Our client, a company operating in the transportation and logistics industry, is seeking an organized, proactive, and customer service-oriented individual to fill the position of Customer Service and Transportation Agent at its Laval office.
Tasks
Communicate with customers by phone and email;
Prepare quotations and proposals;
Understand customer needs and identify delivery constraints to optimize operations;
Enter orders into the system;
Coordinate the various stakeholders involved in deliveries;
Follow up with customers regarding the status of shipments;
Assist with accounts receivable management;
Perform various administrative tasks;
Use Microsoft Office applications daily, particularly Outlook and Excel;
Contribute to maintaining personalized, high-quality customer service;
Perform any other related duties as required.
If you are ready to take on new challenges, we would like to meet you!
Advantages
Daytime schedule promoting a healthy work-life balance;
Flexible schedule based on operational needs;
Free on-site parking;
A close-knit company where every employee truly makes a difference;
Friendly and collaborative work environment;
Modern office with ergonomic workspaces;
Complimentary coffee available at all times;
Company-sponsored social activities.
Job requirements
Experience in customer service, coordination, or dispatching;
Experience in transportation, courier services, or logistics (a strong asset);
Excellent communication and listening skills;
Intermediate to advanced bilingualism in French and English to communicate with English-speaking clients (approximately 30% of the time);
Good knowledge of Microsoft Outlook, Excel, and the Microsoft Office Suite;
Strong organizational and priority management skills;
Ability to manage unexpected situations and work under pressure;
Attention to detail, accuracy, and an excellent memory;