Customer Service Representative – After-Sales Service

Tasks

• Handle customer requests: respond to after-sales service calls and emails with efficiency and professionalism.
• Build lasting customer relationships: provide personalized service to maintain a high level of satisfaction.
• Provide post-sale technical support: assist customers with product usage or problem resolution.
• Enter orders into the internal system (Acomba): ensure accurate and timely data entry of customer orders.
• Coordinate between departments: maintain smooth communication between production and customer service to ensure seamless operations.
• Create and update technical documentation: prepare product data sheets and ensure they are consistently up to date.
• Manage promotional materials: coordinate the availability and distribution of marketing materials for clients or events.
• Provide on-site support when needed: go to the production floor to resolve specific issues more effectively.
• Perform any other related tasks.
• Ready to take on new challenges? We’d love to meet you!

Advantages

• A stable daytime schedule that allows you to easily balance work and personal life.
• Four weeks of vacation from your first year: enjoy summer and the holidays with a full plant shutdown.
• 11 paid holidays to extend your time off throughout the year.
• A comprehensive group insurance plan, including medical, dental, and even travel coverage.
• Employer contributions to a group RRSP.
• Exclusive discounts on our high-end furniture—perfect to enhance your home.
• Various social and team-building activities to strengthen the team spirit.
• A company that’s approachable and listens to your ideas—your input truly matters.

Job requirements

• You’re motivated by human interaction and have solid experience in customer service or after-sales support.
• You communicate effectively, both orally and in writing, and always show energy and tact.
• Bilingualism (French and English) is essential, both written and spoken. (70% of the clientele is English-speaking.)
• You’re comfortable with technology, especially Microsoft Office, and at ease with general IT systems.

Desired profile

• You are versatile, flexible, and able to quickly adapt to changes or unexpected situations.
• You have a positive attitude and strong team spirit—building great relationships with clients and colleagues is key for us.
• You are autonomous, show good judgment, and have strong analytical skills, which help you resolve problems efficiently.