Day shift from Monday to Friday from 8:30 a.m. to 5 p.m.
Our client is a growing player in the transportation and logistics industry, recognized for delivering reliable and efficient solutions across North America. Their mission is to provide exceptional service while maintaining strong relationships with partners and customers. As they continue to expand, they are looking for motivated individuals to join their dynamic team.
We are seeking a Junior Customer Service Representative to support daily operations and ensure smooth communication between carriers, customers, and internal teams. This is an excellent opportunity for someone with up to one year of experience who is eager to learn and grow in the logistics sector.
Tasks
Contact carriers to follow up on pick-ups and deliveries throughout the day.
Update order status in the system as events occur.
Communicate any issues or potential delays to the team promptly.
Book pickup and delivery appointments and record them accurately.
Enter customer orders quickly and accurately into the system.
Send load confirmations to carriers when required.
Maintain a working knowledge of customer requirements.
Produce reports for customers as needed.
Answer calls and book orders when necessary.
Assist with sending rate requests when required.
Build and maintain strong relationships with vendors, customers, and carriers.
Share customer or carrier concerns with relevant internal teams.
Perform any others related tasks.
If you are ready to take on new challenges, we would like to meet you!
Advantages
Full-time, permanent job within a rapidly growing company.
Full insurance package with life insurance, disability and dental.
Paid personal days.
Opportunity to grow within a dynamic and expanding company.
Competitive salary.
Job requirements
Up to 1 year of experience in a similar role (transportation or logistics preferred).
Strong sense of responsibility and reliability.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment.
Basic computer skills (MS Office and internal systems).
Good organizational and time management skills.
Knowledge of North American geography is an asset.