$55,000 to $60,000 per year, depending on experience
Job category
Customer service
Type of job
Permanent
Schedule
37.5 hours per week
A company specialized in manufacturing products that meet sanitation and cleaning needs for three key sectors—supermarkets, industry, and agri-food—is seeking a Customer Service Representative to join its team in Anjou.
Tasks
Handle customer requests received by phone, email, or fax, including pricing inquiries, documentation needs, and issue follow-ups.
Draft and prepare quotes for representatives (m/f), ensure their approval, and send them to customers.
Maintain and update representatives’ (m/f) price lists.
Provide administrative support to representatives (m/f), the administrative department, and company management.
Rotate with other team members to answer incoming calls and ensure proper routing of communications.
Forward any customer-related issues to the appropriate departments, including complaints, billing errors, or delivery delays.
Perform any other related duties as required.
If you are ready to take on new challenges, we would love to meet you!
Advantages
Group insurance starting on Day 1 (70% – 30%)
3 weeks of vacation after 1 year
5 sick days
Office closed during the Christmas week and New Year’s Day
Possibility to contribute to an RRSP with employer matching up to 3%
Flexible schedule allowing early finish at 2:00 p.m. on Fridays during summer (mid-June to end of August)
Job requirements
Completed DEC (college diploma)
Minimum of 2 years of customer service experience
Bilingualism (English/French) to serve clients in Ontario and the United States (30% of the time)
Experience in manufacturing or chemical products (an asset)