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Entertainment and Customer Ambassador

No. 1400
May 28, 2024
$21 per hour
Job category
Customer service
Type of job
Day and evening shifts; Monday to Friday and weekends; 30 hours or more per week.
Get ready to embark on an unforgettable adventure at every turn, where laughter fills the air and every interaction leaves lasting memories. Imagine immersing yourself in the electrifying excitement of our gaming lounge, where every moment promises a thrill and a touch of madness. Welcome to our Entertainment and Customer Ambassador team, where we are committed to making every visit an incredible experience, and where you will be the mastermind behind this magic. Utilize your exceptional social skills to create unique connections with our customers and take them on an unforgettable journey. Join the team at the Société des casinos du Québec, a provincially recognized company in the entertainment industry, and prepare to deliver customer service as epic as the atmosphere of our game room!


  • Master of conversation: you will be responsible for circulating around the casino, engaging in conversations with our customers, and answering their questions with enthusiasm and expertise. You will have the opportunity to inform them about the benefits of the Casino Privilèges recognition program and various promotions.
  • Ambassador of fun: you will be responsible for informing our customers about the services and activities available in our game rooms, while assisting them to enhance their game experience.
  • Creator of ambiance: you will contribute to maintaining a dynamic and festive atmosphere by adjusting lighting and sound, and actively participating in activities and events, sometimes even donning thematic costumes.
  • Customer engagement expert: proactively responding to customers' questions and needs while collecting their suggestions and feedback to improve our services.
  • Team collaborator: working closely with other team members to ensure efficient and consistent service delivery.
  • Responsible play advocate: tactfully intervene with customers who deviate from play rules and ethics, emphasizing the importance of responsible play.
  • Performing any other related tasks.


  • A job like no other: forget the boring routine! Here, every day is an adventure filled with laughter and memorable encounters.
  • Training opportunities: access training sessions and workshops to enrich your skills and knowledge, allowing you to advance in your career.
  • Uniform included: in addition to working in a festive atmosphere, you will receive a competitive salary and a uniform to shine brightly.

Job requirements

  • High school diploma (SSD) completed.
  • Demonstrated customer service experience, preferably in a dynamic and interactive environment like events.
  • Excellent communication skills in French. Knowledge of English is an asset.
  • Staying informed about cultural and sporting developments in the region.
  • Knowledge of casino games would be an asset, but don't worry, you will receive comprehensive training.

Desired profile

  • Sparkling personality: you must have a vibrant personality with an innate ability to make every moment as fun as possible.
  • Expert ringleader: if you love being at the centre of it all and are ready to jump into the fray at any moment, this job is for you.
  • Memory-maker: you are passionate about creating unique memories and ensuring every customer leaves with a smile.
  • Stylish: you must be comfortable wearing thematic costumes and funky accessories, as style is as important as a smile here!

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