Day time, but availability in the evenings and on weekends may be required as needed.
Are you an experienced manager, known for your organizational skills and your ability to stay on track in a fast-paced environment? Are you looking for a new challenge where action, rigor, and customer experience come together every day? We are looking for a Regional Operations Supervisor to manage our two gaming establishments located in Trois-Rivières and Quebec City.
Electrifying atmosphere, shared enjoyment, and memorable moments: here, every day brings surprises, and you are at the heart of the experience.
As an operational pillar, you will be responsible for supervising teams, ensuring service quality, adhering to standards and procedures, and overseeing the overall performance of the venues. You will play a central role in coordinating operations, achieving objectives, and engaging the staff. If you are rigorous, proactive, and excel in both floor management and planning, this is the place for you!
**Please note: the job title posted may differ from the internal job title to reflect commonly used market terminology**.
Tasks
Operations Management: Support daily operations of table games and all gaming equipment.
Customer Experience: Ensure exceptional customer service, handle complaints professionally, and collaborate with the marketing team on customer loyalty and special events.
Compliance: Ensure all rules and procedures are properly applied and maintain the integrity of the games.
Analysis & Performance: Monitor venue performance using key performance indicators (KPIs). Prepare analytical reports for management and propose continuous improvement initiatives.
Staff Management: Supervise, mentor, and train teams while fostering a positive and motivating work environment. Verify and approve employee hours.
Recruitment: Participate in the hiring and onboarding of new staff.
Other: Perform any other related tasks as needed.
Advantages
Very competitive salary
Three weeks of vacation (pro-rated based on the year).
Wellness days available annually at your discretion.
One paid day off on your birthday and your work anniversary.
Comprehensive benefits package, with 50% of the group insurance premiums covered by the employer.
Weekly pay.
Year-round social activities.
Travel reimbursement: You will be compensated for travel between the two venues, as we value your time and effort.
Job requirements
Education: Degree in hospitality management, business administration, or a related field. Significant experience in the gaming industry may compensate for academic qualifications.
Experience: Experience managing gaming rooms, casinos, or similar environments (an asset).
Game Knowledge: Strong understanding of casino games, especially table games and their rules (an asset).
Desired profile
Experience in operations: Personnel management in at least two establishments and performance analysis.
Analytical Skills: You can interpret data and develop winning strategies.
Adaptability: You are ready to thrive in a fast-changing environment.
Leadership: Strong leadership skills with a proven ability to manage and motivate teams.