Imagine yourself in the role of a customer service representative at a company specializing in the medical field. You respond daily to customer inquiries and questions about the products and equipment sold, whether by phone, email, or in person, with clear and effective communication. You demonstrate empathy and professionalism in resolving customer issues, ensuring an exceptional customer experience. Your day is filled with satisfaction as you contribute to the health and well-being of the customers.
Tasks
Responding to various customer inquiries and questions by phone, email, and in person.
Completing the full follow-up of order processing.
Responding to requests for quotes and other future needs.
Communicating with customers when there is a delivery delay or other issues related to the order.
Working closely with the Operations, Sales & Marketing departments.
Updating customer accounts in the ERP system.
Managing a small portfolio of customers to ensure excellent service.
Actively participating in scheduled meetings.
Resolving customer issues according to company guidelines (breakages, returns, dissatisfaction).
Performing any other related tasks.
If you are ready to take on new challenges, we want to meet you!
Advantages
Available parking.
Work in an environment where your contribution will be valued and rewarded.
Employer attentive to employees.
Job requirements
Completed high school diploma (DES).
At least 3 years of experience in customer service or any other related experience.
Experience in sales or reception (an asset).
Written and spoken bilingualism (French and English).
Good knowledge of Microsoft Office Suite.
Knowledge of ERP & CRM systems (an asset).
Desired profile
Positive attitude and self-motivated.
Customer service-oriented.
Excellent team spirit.
Versatile, efficient, and professional.
Initiative, good organizational skills, and the ability to prioritize.