A natural leader? Passionate about sales? Love working in a fast-paced environment?
Are you the type of person who leads by example, motivates a team, and gets things moving? Do you enjoy dynamic days, exciting challenges, and, most importantly, achieving results? Our client, a well-established and growing company, is looking for a Sales and Customer Service Director to play a key role within their team.
Your leadership will be at the heart of the action! You will have the opportunity to take a hands-on approach, support your team daily, and contribute directly to sales growth and customer satisfaction.
Tasks
Supervise, coach, and motivate the sales team.
Support the team on the sales floor and assist sales representatives in achieving their goals.
Actively participate in the sales process and engage with customers when needed, particularly in complex situations or during contract negotiations and closings.
Conduct individual follow-ups, lead team meetings, and monitor team performance.
Participate in recruiting, onboarding, and training new employees.
Prepare schedules and ensure efficient allocation of resources on the sales floor.
Track sales performance and implement strategies to achieve targets.
Ensure compliance with company procedures, pricing, margins, and policies.
Maintain the presentation, merchandising, and overall organization of the sales floor.
Oversee inventory management and contribute to improving stock turnover while minimizing losses.
Supervise store opening and closing procedures.
Deliver excellent customer service and assist in resolving complaints and challenging situations.
Collaborate with various departments to ensure proper follow-up on deliveries, installations, and customer requests.
Make recommendations to management to optimize sales, inventory, and operations.
Perform any other related duties as required.
Advantages
4 weeks of vacation.
Group insurance plan.
Commission program.
Sick days.
Employee store discounts.
In-house technical training.
Dynamic, friendly, and enjoyable work environment.
Hands-on management role with significant presence on the sales floor and a real impact on both the team and business results.
Job requirements
Minimum of 5 years of experience in team management, ideally in a sales or customer service environment.
Experience in team supervision, employee engagement, and team development.
Availability to work weekends during peak business periods, as required by operational needs.
Hands-on approach and ability to be present on the sales floor daily.
Excellent communication and customer service skills.
Strong sense of responsibility, autonomy, and initiative.
Results-driven with a focus on achieving sales objectives.
Ability to manage priorities and respond effectively to challenging situations.
Experience with performance management and inventory control, considered an asset.
Fluent in French with a good knowledge of English, both spoken and written, for communication with English-speaking customers (50% of the time). Functional English will also be considered.