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Service Manager – Workshop and Equipment

No. 56
May 23, 2025
Location
Boucherville
Salary
$80,000 to $85,000 per year, based on experience
Job category
Management - Executive
Type of job
Permanent
Schedule
Day shift, 7:30 a.m. to 4:00 p.m., 40 hours per week
Are you known for your hands-on leadership and your ability to efficiently coordinate technical operations? Are you looking for a new challenge where your skills in workshop management, operations coordination, and team supervision will have a tangible impact? This position offers you the opportunity to leverage your expertise while actively contributing to the performance and growth of a well-structured and thriving company. Our partner, a well-established family-owned business specializing in the sale, rental, and maintenance of forklifts, is seeking a Service Manager – Workshop and Equipment. Reporting to the General Management, you will be responsible for the full management of the mechanical workshop, technical staff, and the flow of incoming and outgoing equipment. This role places you at the heart of operations, with a direct impact on performance, customer satisfaction, and service quality.

Tasks

  • Lead and supervise the workshop technician team (3 employees): task assignment, job follow-up, problem-solving.
  • Coordinate incoming and outgoing equipment (repairs, sales, rentals, aerial platforms).
  • Take photos and document equipment (clients, new acquisitions, rented or sold units).
  • Inspect and prepare forklifts before delivery or rental.
  • Manage transportation logistics between the company, clients, and suppliers.
  • Organize deliveries, rental returns, and equipment transfers.
  • Ensure the general maintenance and smooth operation of the workshop, including waste material management.
  • Ensure compliance with structural inspections and CSA standards for specialized equipment.
  • Perform any other duties required for the position.
  • Ready for a new challenge? We want to meet you!

Advantages

  • Group insurance benefits.
  • Group RRSP with employer contributions.
  • Customized training plan.
  • Free on-site parking.
  • Easily accessible by public transit.
  • Recognition of talent and effort through performance bonuses and annual evaluations that may lead to salary increases.
  • A respectful, positive, and friendly work environment where your contribution is valued.

Job requirements

  • Minimum of 8 years’ experience in a similar role in workshop supervision or technical service management.
  • Relevant experience in managing a technical team and coordinating logistics.
  • Occupational Health and Safety (OHS) training.
  • Good command of basic computer tools (MS Office).
  • Education in logistics or operations management (DEP, AEC, or DEC) is an asset.
  • Knowledge of CSA standards or training in structural inspection of lift equipment is an asset.
  • Forklift certification or training in forklift operation is an asset.

Desired profile

  • Inspiring leader with a collaborative approach.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Excellent communication skills and customer-focused.
  • Autonomous, detail-oriented, and rigorous.
  • Quick and effective decision-maker.
  • Keen interest in operational optimization and continuous improvement.

Advisor for this position

Philippe Falardeau
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