Approximately $50,000 annually, based on experience
Job category
Information technology
Type of job
Permanent
Schedule
Day shift, Monday to Friday, 40 hours per week
Would you like to grow your career in an environment where technology plays a key role in daily operations? Our client, a well-established and growing manufacturing company, is looking for a Level 1 IT Support Technician to help maintain its technology infrastructure and provide day-to-day support to users.
Reporting to the Technology Manager, you will serve as the first point of contact for IT support requests. You will also participate in various technology-related projects and have the opportunity to progressively expand your skills in an environment that values innovation, automation, and emerging technologies.
Tasks
Provide first-level technical support for workstations, software applications, user access, and collaboration tools.
Diagnose and resolve common issues related to Windows environments and Microsoft 365.
Monitor and follow up on support requests, escalating more complex issues when required.
Prepare and configure computer equipment for new employees.
Manage the creation, modification, and deactivation of user accounts and access permissions.
Train and support employees in the use of various technology tools, including certain artificial intelligence solutions.
Maintain IT equipment inventory and ensure technical documentation remains up to date.
Participate in testing, enhancements, and ongoing development of internal applications and tools.
Collaborate on automation initiatives and continuous improvement projects.
Assist with troubleshooting, validation, and improvements related to the company's internal platform.
Perform any other duties related to technical support and IT operations.
Advantages
Group insurance after 3 months of service.
Group RRSP with employer contribution after 6 months of service.
Mentorship from an experienced professional to support rapid growth toward a Level 2 support role and greater involvement in development projects.
Opportunity to work on meaningful projects within a growing manufacturing SME.
A company that actively invests in technology, innovation, and artificial intelligence.
On-site parking.
Job requirements
DEP or DEC in Information Technology or a related field.
1 to 2 years of experience in technical support or end-user support (internships considered).
Good knowledge of Windows environments and Microsoft 365.
Experience with user account management and IT troubleshooting.
Experience using AI tools such as ChatGPT, Copilot, Claude, or similar platforms.
Basic programming knowledge or a strong interest in developing programming skills.
Strong verbal and written French skills.
Functional English, used approximately 15% of the time, mainly to communicate with English-speaking suppliers and partners.