Customer Service and Administrative Support Manager

Tasks

• Ensure a constant and personalized connection with clients by efficiently managing assigned files.
• Handle special requests, such as product trials, and ensure their smooth execution.
• Collaborate with internal teams to facilitate shipping, deliveries, and the proper handling of orders.
• Manage routine documentation by ensuring its organization, digitization, and accessibility.
• Assist sales and marketing teams with promotional actions and distribution of visual materials.
• Conduct regular follow-ups with partners to ensure their satisfaction and gather feedback.
• Contribute to various projects that promote product visibility and customer loyalty.
• Perform any other related tasks.
• If you are ready to take on new challenges, we want to meet you!

Advantages

• Competitive salary based on experience.
• Comprehensive group insurance (life insurance, dental, etc.).
• Paid holidays, flexible hours, friendly atmosphere.
• Structured training and support from day one.
• Free parking.
• Participation in company events and a strong team spirit (great stability!).
• A stable company for over 40 years!
• Internationally distributed food products!
• Opportunities for growth.
• Accessible by public transportation (Ville St-Laurent).

Job requirements

• Hold a DEP or DEC in office automation, administration, secretarial studies, accounting, or a related field.
• Have at least 2 years of experience as an administrative assistant, coordinator, or in customer service.
• Excellent bilingualism, as 50% of the clientele is English-speaking.
• Good knowledge of Microsoft Office suite.
• Experience in food distribution (a plus).

Desired profile

• Good time management and organizational skills.
• Attention to detail.
• Comfortable in interactions with colleagues and clients.
• Ability to multitask.