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Customer Service Representative

No. 1829
September 8, 2025
Location
Anjou
Salary
Starting at $26 per hour, based on experience
Job category
Customer service
Type of job
Permanent
Schedule
Day shift, Monday to Friday, flexible hours
We are looking for someone who is passionate about customer service and eager to learn more about the construction industry. This position is an excellent opportunity for an individual who wishes to grow and develop their expertise in a dynamic environment. You will play a key role in supporting clients with their projects, providing personalized assistance and superior service, while enjoying real opportunities for career advancement within the company.

Tasks

  • Respond to customer inquiries (phone, email, and in person) with professionalism and efficiency.
  • Advise clients on available products (insulation, coatings, ventilation, etc.).
  • Receive and process orders accurately and within required timelines.
  • Work closely with the sales team and warehouse staff to ensure optimal follow-up.
  • Perform basic technical calculations (areas, lengths, conversions).
  • Assist in resolving technical issues related to products.
  • Perform any other related tasks.

Advantages

  • Comprehensive group insurance (medical, dental, life, disability).
  • Retirement plan with employer contributions.
  • Remote work available after the training period
  • Employee Assistance Program and telemedicine services.
  • Paid sick leave and vacation.
  • Free on-site parking.
  • Social events and a friendly, collaborative work environment.
  • Casual dress code.

Job requirements

  • DEP, AEC, or certificate in a relevant field (ventilation, architecture, construction) or equivalent experience.
  • Minimum of 2 years of customer service experience.
  • Experience in distribution or a related field (an asset).
  • Strong proficiency with computer tools (Outlook, Excel, Word).
  • Comfortable working with both metric and imperial systems.
  • Strong numerical skills and technical aptitude.
  • Knowledge of ERP systems (an asset).

Advisor for this position

Marie-Joelle Côté-Paquet
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