Customer Service Supervisor

Tasks

• Supervise staff and ensure a high level of customer service.
• Oversee store opening and closing procedures, including alarm system management.
• Maintain cleanliness and ensure the store is always "business-ready."
• Communicate effectively with both the team and management to ensure smooth operations.
• Promote a safe and respectful work environment.
• Perform any other related tasks as required.
• Ready for a new challenge? We’d love to meet you!

Advantages

• Friendly and collaborative work environment.
• Comprehensive benefits package (group insurance, RRSP, telemedicine, EAP).
• Employee discounts at BMR stores.
• Variety of social activities (BBQs, tournaments, celebrations, etc.).
• Opportunities for advancement within the group.

Job requirements

• College diploma or equivalent combination of education and experience.
• Minimum of 2 years of management experience.
• Proficiency with Microsoft Office Suite.
• Experience in a unionized environment (a strong asset).
• Bilingualism required (approximately 10% of the time with customers).
• Knowledge of hardware products (an asset).

Desired profile

• Inspiring and motivating leadership.
• Customer-focused and results-driven.
• Excellent communication and teamwork skills.
• Ability to manage priorities and make sound decisions.
• Strong organizational skills, flexibility, and openness to change.