Are you passionate about customer service and talent management?
Our client is offering you a unique opportunity, a motivated team and a great salary to make THE difference in customers’ experience!
Greet, direct and inform YUL passengers.
Manage a team of 30 and more ambassadors.
Organize daily operations.
Ensure the quality and excellence of the service provided.
Continuously train and coach ambassadors to always improve customer experience.
Support Ambassadors in resolving situations with passengers.
Approve schedule changes.
Prepare and assist management in weekly meetings.
Conduct ambassador performance evaluations.
Maintain constant verbal and written communication with the entire team and management.
Perform various administrative tasks (monitoring absences, tracking shift reports, tracking employee records, updating procedures, timesheets, etc.).
Replace Ambassadors as required.
Check each ambassador’s Covid forms/questionnaires daily.
Make schedule adjustments when requested by the customer.
Participate in project development.
Answer the team leader phone.
Carry out any other similar tasks.
If you are ready to take on new challenges, we would like to meet you!
Get a chance to win $500 in June, July and August for being at work and on time!
Opportunity to receive recognition valued at $75 for the team… weekly!
An allowance is offered for the purchase of a uniform after 3 months of service within the company.
Red blazer provided.
Parking provided for work purposes.
Accessible by the Montreal public transport with the 747 shuttle, which is available 24/7.
Group insurance after 3 months for positions of 4 days per week and more.
At least 2 years of team management experience (performance, motivation, coaching, logistics, work organization, etc.).
Excellent interpersonal communication skills.
Staff management experience (work injury management, management of absences and delays, management of disciplinary files and employee performance).
Be available to work day and evening shifts between Sunday and Saturday.
Perfectly bilingual (French and English), fluency in a third language, a strong asset.
Show leadership and be able to motivate their team.
Be a strong team player.
Be empathetic, welcoming and cheerful.
Have a positive attitude to resolve situations.
Maintain a professional appearance.
Be proactive in customer service and teamwork.