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Ambassador – Co-Captain

No. 424
May 13, 2022
Location
Dorval
Salary
$21 per hour
Job category
Customer service
Type of job
Temporary leading to permanent
Are you passionate about customer service and talent management? Our client is offering you a unique opportunity, a motivated team and a great salary to make THE difference in customers’ experience!

Tasks

  • Greet, direct and inform YUL passengers.
  • Manage a team of 30 and more ambassadors.
  • Organize daily operations.
  • Ensure the quality and excellence of the service provided.
  • Continuously train and coach ambassadors to always improve customer experience.
  • Support Ambassadors in resolving situations with passengers.
  • Approve schedule changes.
  • Prepare and assist management in weekly meetings.
  • Conduct ambassador performance evaluations.
  • Maintain constant verbal and written communication with the entire team and management.
  • Perform various administrative tasks (monitoring absences, tracking shift reports, tracking employee records, updating procedures, timesheets, etc.).
  • Replace Ambassadors as required.
  • Check each ambassador’s Covid forms/questionnaires daily.
  • Make schedule adjustments when requested by the customer.
  • Participate in project development.
  • Answer the team leader phone.
  • Carry out any other similar tasks.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Get a chance to win $500 in June, July and August for being at work and on time!
  • Opportunity to receive recognition valued at $75 for the team… weekly!
  • An allowance is offered for the purchase of a uniform after 3 months of service within the company.
  • Red blazer provided.
  • Parking provided for work purposes.
  • Accessible by the Montreal public transport with the 747 shuttle, which is available 24/7.
  • Group insurance after 3 months for positions of 4 days per week and more.

Job requirements

  • At least 2 years of team management experience (performance, motivation, coaching, logistics, work organization, etc.).
  • Excellent interpersonal communication skills.
  • Staff management experience (work injury management, management of absences and delays, management of disciplinary files and employee performance).
  • Be available to work day and evening shifts between Sunday and Saturday.
  • Perfectly bilingual (French and English), fluency in a third language, a strong asset.

Desired profile

  • Show leadership and be able to motivate their team.
  • Be a strong team player.
  • Be empathetic, welcoming and cheerful.
  • Have a positive attitude to resolve situations.
  • Maintain a professional appearance.
  • Be proactive in customer service and teamwork.

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