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Ambassador – Customer experience

No. 515
June 26, 2024
$23.50 per hour
Job category
Customer service
Type of job
Day and evening shifts | full time 37.5h | operations between 4 a.m. and 11 p.m.
What stands out the most for you during your travels are the stories told by all travellers you meet in transport and waiting areas of cities around the world. Everyone has a unique story to share. Good news! You don’t have to fly to experience all these great things! You just have to become an ambassador for customer service at our big airport. You will ensure the excellence of their short or long stay with us. With approximately 20.3 million passengers in 2019, the Montreal Airport is a real hub for our province. If you care about the satisfaction of thousands of travelers and the influence of our hospitable province, we have a team of enthusiasts waiting to meet you! #YUL


  • Meet the needs of travellers in person.
  • Identifying and recognizing traveller behaviours that may require your assistance.
  • Offering customized solutions to specific customer needs.
  • Going above and beyond needs, exceeding expectations.
  • Making the most of the resources and tools available.
  • Promoting services offered in the environment.
  • Suggesting concrete alternatives and solutions to visitors’ inquiries.
  • Always being a solutions agent at all times.
  • Giving users a "WOW" experience.
  • Carrying out any other similar tasks.


  • After 3 months of service with the company, a stipend is offered for the purchase of a uniform.
  • Schedule according to your availability (minimum 3 days of work per week).
  • Stimulating airport work environment.
  • Parking provided for work purposes.
  • Accessible by public transportation from Montreal with the 747 shuttle available 24 hours a day.
  • Group insurance after 3 months for positions of 4 days a week and more.

Job requirements

  • Excellent interpersonal communication skills.
  • Perfectly bilingual (French and English), fluency in a third language, a strong asset.
  • Being available to work shifts between 4 a.m. and 9:00 p.m.
  • Ability to work standing for a long period of time.
  • Minimum two years of customer service experience.
  • Knowledge of a third language such as Russian, Ukrainian, Mandarin, Hindi, or Japanese will be considered a strong asset.

Desired profile

  • You are an outgoing and versatile person.
  • You enjoy talking to people and finding solutions.
  • You are respectful and a positive collaborator.
  • You are customer service oriented.

Advisor for this position

Rakhima Ibragimova
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