Are you passionate about customer service and dedicated to delivering exceptional experiences? We have an exciting opportunity for a Branch Representative in Cambridge where you can leverage your skills and knowledge to drive our client's growth. Join us and be a vital part of our success story!
Our client is a well-established professional organization with over 70 years of experience in the HVAC industry. The primary responsibilities of the Branch Representative include managing incoming calls, processing order entries, and proactively promoting company products to drive sales and achieve outstanding customer satisfaction.
Tasks
Going above and beyond to deliver exceptional customer service, exceeding expectations.
Handling order processing and quotation requests using various methods, providing support to both the inside and outside sales teams.
Maintaining a professional approach when managing incoming phone calls and text messages.
Collaborating closely with buying groups and suppliers to source necessary parts and equipment.
Gaining a deep understanding of clients' requirements and suggesting suitable products or services to ensure their satisfaction.
Building long-term customer relationships based on trust, employing effective communication strategies.
Strictly adhering to company guidelines, policies, and procedures.
Addressing customer concerns promptly and offering timely solutions to resolve any issues.
Undertaking additional duties assigned by a supervisor, including after-hours on-call support for the branch.
As the Branch Representative, you will play a crucial role in ensuring customer satisfaction, driving sales, and maintaining operational efficiency within the organization.
Carrying out all other related tasks.
If you're ready for a new challenge, we want to meet you!
Advantages
Health & Dental Benefits on Day 1.
3 weeks of vacation to start.
RSP matching program 4% of salary.
10% bonus of salary at end of year.
Job requirements
Strong customer service experience.
Strong Acumen and sales.
Previous experience in the HVAC-R industry, retail sales, or a related technical field (preferred).
Willingness to operate a forklift, with necessary training provided as required.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Availability to respond to emergency on-call rotations after hours.
Desired profile
Exceptional verbal and written communication skills.
Professional phone etiquette and customer service abilities.
Strong multitasking, prioritization, and time management capabilities.
Problem-solving aptitude.
Effective sales skills and persuasive abilities.
Ability to work independently under pressure.
Demonstrated strong work ethic and a positive team-oriented attitude.
Possession of a post-secondary education (preferred).