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Customer Experience Specialist – Chat

No. 1346
November 27, 2023
$22.50 per hour
Job category
Customer service
Type of job
Long term
Day and evening shift / Part-time
Urgent hiring Are you a customer service expert and have been bit by the travel bug? Do you hate it when your friends make mistakes in their text messages? We have the ideal job for you! We are looking for a Customer Experience Chat Specialist to ensure a successful chat service. #YUL


  • Answer passenger’s inquiries via chat;
  • Stay up to date with passenger, service and shopping processes, as well as relevant information related to the Montréal-Trudeau airport;
  • Check the partners’ daily operations and inbox;
  • Look over the Montreal Airport website to master all information in it;
  • Provide support in information requests;
  • Check trends in ways of chatting on other websites;
  • Transfer all relevant information to the customer experience department;
  • Any other tasks related to the position.
  • If you are ready to take on new challenges, we would like to meet you!


  • Parking provided at the airport;
  • Group Insurance after 3 months for the 4 days per week and more position;
  • Stimulating airport work environment;
  • Accessible by public transit from the 747 available 24/7;
  • Training offered;
  • Telework possible.

Job requirements

  • Strong written communication abilities (clarity and synthesize);
  • Excellent French and English grammar;
  • Being available to work on weekdays.

Desired profile

  • Have good communication and autonomy skills;
  • Be able to adapt well in a dynamic environment;
  • Be customer service oriented.

Advisor for this position

Ricardine Desanges
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