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Customer Experience Supervisor

No. 253
May 7, 2024
$28 per hour
Job category
Customer service
Type of job
Day and evening shifts, 37.5 hours per week, 4 days a week, work hours between 4 a.m. and 10 p.m. schedule on rotation every 2 months..
Do you have strong customer service and personnel management skills? Our team at Aéroport de Montréal is ready to welcome you and help your career take off. You'll have the opportunity to work with a team of passionate people who take the satisfaction of millions of travellers to heart every year! #YUL


  • Welcoming, guiding, and informing YUL passengers.
  • Managing a team of more than 10 ambassadors.
  • Organizing daily operations.
  • Ensure the quality and excellence of service provided.
  • Continuously train and coach ambassadors to enhance the customer experience.
  • Solving problems and supporting the airport team.
  • Approving schedule changes.
  • Briefing and assisting management in weekly meetings.
  • Conducting ambassador performance assessments.
  • Maintaining constant verbal and written communication with the entire team and management.
  • Performing various administrative tasks (absence tracking, shift report monitoring, employee record maintenance, procedure updates, time sheets, etc.).
  • Adjusting the schedule as needed.
  • Contributing to project development.
  • Answering phone calls on supervisor line.
  • Performing any other related tasks.
  • If you’re ready to take on new challenges, we want to meet you!


  • Full-time, 4-day work schedule.
  • Stimulating airport work environment.
  • Accessible by public transport from Montreal with the747 shuttle, available 24/7.
  • Group insurance after three months for positions working four days a week or more.
  • Uniform allowance after three months.

Job requirements

  • At least two years’ team management experience (performance, motivation, coaching, logistics, work organization, etc.).
  • Excellent interpersonal communication skills.
  • Available to work day and evening shifts from Sunday to Saturday.
  • Perfectly bilingual (French and English), mastery of a third language is a strong asset.

Desired profile

  • Demonstrate strong leadership skills and the ability to motivate your team.
  • Be a team player, leveraging your team’s strengths.
  • Be empathetic, welcoming, and cheerful.
  • Maintain a positive attitude when resolving issues.
  • Present a professional and well-groomed appearance.
  • Be proactive in customer service and teamwork.

Advisor for this position

Princela Kissoon Kibwe
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