$55,000 to $58,000 annually, depending on experience.
Job category
Customer service
Type of job
Permanent
Schedule
Day shift, 40 hours per week, Monday to Friday from 8 a.m.to 5 p.m.
For you, nothing is more important than providing high-level customer service? Do you have experience in e-commerce? Are French and English languages a key part of your daily communication? Is building trust with clients something that defines you? Are you positive, engaged, and enjoy being the cornerstone of your team?
Join us
Our partner, a leader in its field, is looking for a person with excellent communication skills for the position of Customer Relations Representative at their Longueuil office.
Tasks
Receive, analyze, and process customer inquiries (email – phone) in line with our service offerings.
Advise customers on product features to help them make informed decisions.
Assist customers in opening their online accounts.
Collaborate with warehouse and purchasing teams to ensure efficient order processing.
Manage orders, returns, and updates in the system.
Maximize sales opportunities with existing customers.
Ensure follow-up and interdepartmental communication regarding products and their quality.
Track order receipt dates.
Perform any other related tasks.
If you're ready to take on new challenges, we want to meet you!
Advantages
Hybrid work after the probationary period.
Friday afternoons off throughout the summer (July to August).
Three weeks of vacation.
Additional holidays for the festive season.
Free and available parking.
Employee discounts.
Modern and spacious offices.
Positive work environment.
Bistro space with provided coffee.
Social club (with company participation).
Job requirements
At least 3 years of customer service experience.
2 to 3 years of experience in a similar role.
Excellent proficiency in both French and English, spoken and written (daily communication with French- and English-speaking clients).
Proficiency in MS Office suite.
Experience in the B2B and B2C markets.
Experience with Microsoft Dynamics NAV (an asset).
Knowledge of the education sector (an asset).
Desired profile
Positive attitude.
Enjoy working in a team.
Ability to multitask effectively.
Strong interpersonal and communication skills.
Willingness to exceed expectations and develop new skills.
Customer service-focused, responsible, adaptable to change.
Initiative and strong organizational skills.
Ability to anticipate needs, demonstrate rigor, sound judgment, and work independently.