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Customer Service Advisor

No. 783
December 3, 2024
Location
Pointe-Claire
Salary
$45,000 to $47,000 per year, based on experience
Job category
Customer service
Type of job
Permanent
Schedule
Day shift, Monday to Thursday from 8:30 a.m. to 5 p.m., and Friday, from 8:30 a.m. to 4 p.m.
Are you interested in the automotive industry? Tired of working weekends and not knowing your schedule in advance? Looking to gain experience in administration and customer service? Apply now! Great news! We have a special position waiting for you with our client located in Pointe-Claire, specializing in dealer requests across the country. Your role will involve guiding customers, processing orders, and providing accurate pricing for products such as stationery, parts, and supplies! The start date will be after the holiday season.

Tasks

  • Process incoming orders and, when necessary, suggest alternatives for unavailable products.
  • Use phone, email, or chat—any platform is good to offer excellent customer service.
  • Leverage each interaction with customers to propose personalized solutions to their needs.
  • Follow up on orders in progress and proactively offer solutions to customers.
  • Prepare and communicate quotes to clients.
  • Provide real support to the external sales team.
  • Always with the goal of offering excellent service, be available to perform other related tasks as needed.

Advantages

  • Big discounts on automotive inventory.
  • Stable full-time schedule, Monday to Friday.
  • Comprehensive benefits package.
  • Full training on company services and products.
  • Friendly work environment and welcoming team.
  • Permanent full-time position.
  • Parking available.

Job requirements

  • You have completed your secondary studies.
  • You are fully bilingual, in both French and English—spoken and written.
  • You are proficient with Microsoft Office Suite.
  • You are available to work on-site (no remote work).
  • Experience in a call center? Great—it's a plus!

Desired profile

  • You are a good listener and enjoy interacting with people.
  • Juggling multiple projects at once? No problem. You have excellent organizational skills.
  • Setting priorities is your go-to method for staying organized.

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