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Customer Service Agent – Hybrid

No. 406
November 21, 2022
$44,253 to $53,624 per year (based on experience)
Job category
Administrative Support
Type of job
Day shift, 8:30 a.m. to 4:30 p.m. Monday to Friday
Surely, your experience in administration and customer service does not go unnoticed! If you want to make a change and to take advantage of many employee benefits, apply now. Leader in the field of real estate and responsible property development, our client, a paramunicipal organization, is currently looking for a Customer Service Agent. We are looking for someone who wants to get involved, learn and with a passion for administration and customer service!


  • Greet customers/ visitors and respond to inquiries.
  • If needed, notify your colleagues of the arrival of a customer and/or visitor.
  • Refer calls to appropriate staff, receive and process information as needed.
  • Ensure that general information documents are updated to allow the reception staff to accomplish their daily tasks.
  • Receive and process all inquiries related to housing for rent, rental management, including those related to rent increase and requests for services and repairs.
  • Redirect customers towards other organizations as needed (to maximize call processing, limit the number of respondents and improve the speed of customer service).
  • Receive rent payments at the reception.
  • Validate and compile various statistics relevant to the industry.
  • Ensure that the information on the internal and external digital platforms of the company are up to date.
  • Prepare the material for reception activities for customers.
  • Receive any complaints from the company and redirect them to the assigned manager.
  • Perform any other tasks related to the position.
  • If you are ready to take on new challenges, we would like to meet you!


  • A group insurance plan paid 100% by the employer after the probation period (covers medication at 90%, dental at 80%, life insurance, disability insurance and more!).
  • A defined benefit pension plan with contributions shared between the employer and the employee.
  • Opportunity to work in hybrid mode (5 days of remote work spread over 2 weeks).
  • Easily accessible by public transport (located near Berri-UQAM station).
  • Paid time off during the holiday season.
  • Vacations: 3 weeks from the start.
  • Days off: 4 days of floating vacations and 10 days of sick leave (sick leave paid at the end of the year).

Job requirements

  • College diploma in administration (or relevant field).
  • At least 2 years of experience in an administrative support position.
  • Administrative experience in the municipal field is an asset.
  • Good knowledge of MS Office suite (Word and Excel especially).
  • Good level of bilingualism / English and French – spoken and written (to be able to respond to bilingual customers).

Desired profile

  • You act in a professional manner in the management of your files and in your relationships with others.
  • You are able to perfectly combine autonomous and collaborative tasks.
  • You have initiative, good priority management skills as well as attention to detail.
  • You have an excellent ability to adapt to various clienteles and a good tolerance for stress.

Advisor for this position

Sarah De Champlain
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