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Customer Service Agent

No. 476
March 4, 2024
Location
Montréal
Salary
Starting at $45,000 per year or according to experience
Job category
Customer service
Type of job
Permanent
Schedule
Daytime, 8:30am to 5pm, 30 to 37.5 hours per week (3 or 5 days/week)
Are you passionate about customer service? Are you looking for a company with great values and that cares about its employees? This position is for you! Our client who specializes in the import of sewing, knitting and embroidery products is looking for an organized and thorough person for its customer service agent position located in Old Montreal. This person will be responsible for the internal support of the representatives on the road. If you are ready to take on new challenges, we would like to meet you!

Tasks

  • Answer requests/orders received by phone and email.
  • Make quotations for new orders and ensure the follow-up.
  • Take charge of customer orders once the order is placed.
  • Input data into the Acomba software
  • Draft letters and documents (leases, renewal letters, product promotions)
  • Follow up on customer orders and inventory and invoice orders daily.
  • File documents and manage inventory as needed
  • Perform any other tasks related to the position.

Advantages

  • Possibility of working part-time (3 days a week).
  • Accessible by public transport (Champs de Mars station).
  • Group insurance after the 3-month probation.
  • Open concept office with plenty of space.
  • Employer that cares about the well-being of its employees

Job requirements

  • Minimum 3 to 5 years of experience in a similar position.
  • Bilingual (French and English).
  • Proficiency in MS Office.
  • Good knowledge of Acomba software (An asset).
  • Knowledge in the field of knitting, sewing or embroidery (An asset).

Desired profile

  • Have initiative and good organizational skills.
  • Ability to analyze and solve problems.
  • Autonomous and flexible
  • Ability to manage time, priorities and stress.
  • Positive and leadership attitude.
  • Excellent customer service skills.

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