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Customer Service Coordinator

No. 1717
May 9, 2023
$80,000 to $100,000 per year
Job category
Customer service
Type of job
Day shift
The public service is looking for your skills! Do you have experience in customer service and personnel supervision? Our client, a public organization located in Saint-Lin-Laurentides, is looking for a Customer Service Coordinator. This person will supervise a team of 2 people and the quality of services provided to the clients served on their territory, in a context of collaboration and organizational performance. Are you that person who cares about customer satisfaction and is dynamic on digital platforms? We want to meet you!


  • Manage the activities of your division by ensuring that staff is trained accordingly.
  • Ensure that teams process requests efficiently, in accordance with management’s guidelines.
  • Respond to user requests in an efficient manner.
  • Provide leadership by developing a culture of service excellence.
  • Monitor user satisfaction with service delivery.
  • Ensure interdepartmental communication and collaboration.
  • Update policies and procedures for continuous improvement.
  • Perform any other related tasks.


  • A comprehensive group insurance plan.
  • A pension plan with employer contribution.
  • 12 sick days.
  • Vacation between 4 and 6 weeks (depending on experience).
  • Vacation between Christmas and New Year's Day (closed 10 days).
  • Flexible work schedule (telecommuting possible) for your well-being.
  • Continuous training program.
  • Stimulating challenges.

Job requirements

  • University degree in communications, marketing or any field deemed relevant.
  • Minimum 3 years of experience relevant to the position.
  • Excellent customer service and team management skills.
  • Excellent command of French; English is an asset.

Desired profile

  • Leadership.
  • Good communication skills.
  • Organizational skills.
  • Initiative and analytical skills.
  • Autonomous and resourceful.

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