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Customer Service Representative –Hybrid

No. 1570
August 11, 2022
Location
Pointe-Claire
Salary
$50,000 per year
Job category
Customer service
Type of job
Permanent
Schedule
Day shift, Monday to Friday from 8 a.m. to 5 p.m., 40 hours per week, 1 hour lunch break
You have solid customer service and office automation skills? You want to work in a hybrid mode, partly in the office, partly in the comfort of your own home? An employer who cares about its employees and their well-being is ready to welcome you now! Summer is slowly approaching, that could mean the beginning of a new challenge! Our client is an amazing company known worldwide in the packaging manufacturing field. They are currently seeking ONE person to join their customer service team and to work with the Plant Manager.

Tasks

  • Offer exceptional customer service.
  • Open and close customer files.
  • Process orders received.
  • Offer remote support for all inquiries regarding products, orders, services and others.
  • Work in collaboration with the Customer Service Supervisor and the Plant Manager.
  • Follow up on orders with the supervisor and customers.
  • Collaborate with the operations team to coordinate order delays – responsible for shipping and receiving.
  • Validate that delivery forms and billing details match.
  • Maintain reports and records up to date (production records, changes and others).
  • Perform data entry in the Amtex system.
  • Assist with inventory management.
  • Participate in accounting-related tasks – billing, coding, accounts receivable and payable.
  • Carry out any other similar tasks.
  • If you are ready to take on new challenges, we would like to meet you!

Advantages

  • Opportunity to work in hybrid mode.
  • Group insurance offered after 3 months (full range).
  • Opportunity to buy shares - shareholding program available.
  • Employee assistance program.
  • Social activities – lunch with colleagues, group activities and more!
  • Training offered in Longueuil and Pointe-Claire.

Job requirements

  • At least one year of experience in a similar position (customer service representative).
  • Knowledge of the manufacturing industry.
  • Good knowledge of the MS Office suite software.
  • Respecting confidentiality.
  • An asset – Diploma in Administration.
  • An asset – Knowledge of the Amtex software.
  • Being able to travel to the Longueuil and Pointe-Claire branches.
  • Good level of bilingualism – English and French (spoken and written).

Desired profile

  • Be customer service oriented, responsible and autonomous.
  • Have good communication and office automation skills.
  • Have good priority management.
  • Largely be motivated to learn about packaging products.
  • Have excellent relational skills and team spirit.

Advisor for this position

Marie-Josée Forand
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