$65,000 to $70,000 per year, depending on experience
Job category
Customer service
Type of job
Permanent
Schedule
Day shift, from 7 am. to 4 pm, 38 to 40 hours per week
Our client, a well-established company in the food industry specializing in the production and distribution of food products, is looking for a Customer Service Representative to join its team.
Tasks
Respond to customer calls and emails professionally, courteously and within a reasonable timeframe
Process and follow up on manual and EDI orders in the ERP system
Coordinate delivery dates and handle special requests related to orders
Communicate effectively with customers and the sales team to ensure proper follow-up
Schedule deliveries with transportation partners and the shipping team
Coordinate the logistics process for export orders
Conduct the necessary follow-ups to ensure orders are processed and delivered on time
Advantages
Group insurance plan with 50% of the premiums paid by the employer, including health, dental, life and disability coverage
Company-sponsored retirement plan, with contributions paid entirely by the employee
On-site parking
3 weeks of vacation starting on the first day of employment
4 sick days per year
Free company products for personal consumption
Job requirements
Minimum of 5 years of experience in customer service and logistics, ideally in the food manufacturing or distribution industry
Fluency in both French and English, spoken and written, to communicate with customers in Ontario (40%);
Experience using an ERP system, particularly Sage 300, is considered an asset
Experience processing EDI orders, particularly for major retail chains