Customer Service Specialist

Tasks

• Communicating with internal department customers and suppliers about products and services.
• Facilitating communication between internal departments (Sales, Purchasing, Marketing, Production, etc.).
• Following up on customer and supplier deadlines and requests.
• Offering advice, solving problems, and guiding customers towards appropriate products and services.
• Answering and following up on calls, e-mails and messages.
• Processing customer requests for quotes and orders.
• Ensuring customer satisfaction.
• Respecting work pace and deadlines.
• Upselling.
• Performing data entry to maintain customer and supplier interaction records.
• Performing any other related tasks.

Advantages

• On-site parking.
• Permanent position.
• Group insurance (vision, dental, disability, etc.).
• Hybrid work schedule: three days in person and two days remote.
• Convivial work atmosphere.
• Advancement opportunities in a growing company.

Job requirements

• At least two years’ experience in customer service, sales, or a related field.
• Secondary School Diploma.
• Excellent verbal and written communication skills in French and English (required to communicate with English-speaking customers).
• College diploma or training in a related field (an asset).
• Knowledge of computer systems, including Microsoft Office suite and ERP systems.
• Experience in a communications company and with RF communications equipment (an asset).

Desired profile

• Able to work under pressure.
• Good priority and stress management skills.
• Excellent communication skills.
• Self-reliant, but enjoys teamwork.
• Versatile.
• Detail-oriented.